Outage in Help Scout
Docs Errors
Resolved MajorIncident Report
Summary AI Generated
Help Scout Docs sites experienced a major outage lasting approximately 6.8 hours on July 14, 2026, during which Docs sites failed to load entirely, with intermittent loading issues persisting even after initial recovery attempts. The team worked through multiple phases of investigation and monitoring before achieving stable restoration. Docs sites were confirmed fully operational at 3:00 PM ET.
We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
Components affected
Help Scout Docs SitesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 07/14/2026 07:00PM
Help Scout Docs is fully operational - we’re closing this out. Thank you for your patience while we worked on this one!
MONITORING
3 days ago - at 07/14/2026 03:44PM
Docs sites are once again back to loading, and our team is monitoring things at this time. We will provide another updat when things are fully resolved.
IDENTIFIED
3 days ago - at 07/14/2026 02:23PM
Some Docs sites are still experiencing intermittent loading issues, and our team is actively working on a fix. We'll post an update as soon as we have more to share.
MONITORING
3 days ago - at 07/14/2026 12:29PM
Docs sites are back to loading, and our team is monitoring things at this time. We will update again when we're sure things are all resolved.
INVESTIGATING
3 days ago - at 07/14/2026 12:17PM
We are currently investigating an issue that is causing Help Scout Docs sites to not load. We will update here as soon as we have more information to share.
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