Outage in Help Scout
Connection Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced connection issues affecting their web app, causing slow page loads and timeouts for users. The incident lasted 14 minutes before the team identified and resolved the underlying issue. Performance was restored to normal levels with continued monitoring implemented.
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/27/2026 12:54PM
Our team has identified and resolved the issue, and performance is now stable across the board. We'll continue to monitor all services over the next few hours. Thank you for your patience while we resolved this.
INVESTIGATING
12 days ago - at 04/27/2026 12:43PM
We're currently investigating reports of slow page loads and timeouts when accessing the web app. We’ll share an update as soon as we have more information. Apologies for the disruption and thanks for your patience as we investigate.
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