Outage in Help Scout
App Access Issues
Resolved MinorIncident Report
Summary AI Generated
Help Scout's web app experienced access issues that prevented customers from logging in or using the platform for approximately 2.3 hours. Engineering investigated and resolved the problem, with full access restored shortly after. The incident was confirmed closed with no further impact.
We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 07/09/2026 05:15PM
Access issues have been fully resolved, and this incident is now closed. Sorry for any inconvenience this caused, and thank you for your patience.
MONITORING
8 days ago - at 07/09/2026 03:34PM
The issues accessing Help Scout have resolved. Our Engineering Team is continuing to monitor the situation and investigate the cause.
INVESTIGATING
8 days ago - at 07/09/2026 02:59PM
We’re currently investigating reports of customers having trouble accessing Help Scout. We will continue to update as we have more information.
Latest Help Scout outages
Docs Errors - 3 days ago
Automatic Workflows not running - 11 days ago
Delays with report exports - 17 days ago
Global Search Slowness - about 1 month ago
Inbound Email Delay and Sluggish Behavior Across Help Scout - 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
