Outage in Help Scout

Report Loading

Resolved Minor

August 06, 2026 - Started 1 day ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Help Scout's web app experienced a minor incident lasting approximately 1.3 hours where users were unable to properly load Reports, with some seeing delayed or inaccurate data. Engineers identified the root cause and deployed a fix, though a processing backlog required additional time to clear. The incident was fully resolved once queues drained and Report behavior stabilized.

We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

Components affected

Help Scout Web App

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Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 08/06/2026 05:26PM

Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!

MONITORING 1 day ago - at 08/06/2026 05:10PM

Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.

IDENTIFIED 1 day ago - at 08/06/2026 04:55PM

Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.

INVESTIGATING 1 day ago - at 08/06/2026 04:12PM

We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.

Latest Help Scout outages

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Delays with report exports - about 1 month ago

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