Outage in Help Scout
Report Loading
Resolved MinorIncident Report
Summary AI Generated
Help Scout's web app experienced a minor incident lasting approximately 1.3 hours where users were unable to properly load Reports, with some seeing delayed or inaccurate data. Engineers identified the root cause and deployed a fix, though a processing backlog required additional time to clear. The incident was fully resolved once queues drained and Report behavior stabilized.
We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 08/06/2026 05:26PM
Engineers have confirmed queues have drained and Reports behavior is stable across the board, so we're closing this out. Thank you for your patience while we worked on this one!
MONITORING
23 days ago - at 08/06/2026 05:10PM
Our Engineering Team has identified the root cause of delayed/inaccurate reports and a fix is in place. However, there is a backlog of reports that needs to process before things are fully caught up. Reports will take some time to normalize - we will continue monitoring.
IDENTIFIED
23 days ago - at 08/06/2026 04:55PM
Our Engineering Team has identified the root cause of the report loading issues and are working to bring them back online.
INVESTIGATING
23 days ago - at 08/06/2026 04:12PM
We’re currently investigating reports of issues with loading Reports. We will continue to update as we have more information.
Latest Help Scout outages
App Access Issues - 11 days ago
Beacon Issues - 15 days ago
SLA issues - 15 days ago
Delays with Inbox counts, folders, reports and search results - about 1 month ago
Docs Errors - about 2 months ago
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