Outage in Help Scout
AI Drafts: Intermittent issues generating AI Drafts
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced intermittent issues with their AI Drafts feature, preventing users from generating drafts within the Web App. The incident lasted 42 minutes and was classified as a minor service disruption. The issue was under investigation with no resolution details provided in the available updates.
Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 17 hours ago - at 04/14/2026 04:21PM
Investigating - We've received reports of AI Drafts not being able to generate drafts. We're looking into it, and we'll post updates here as we have them.
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