Outage in Help Scout
Automatic Workflows not running
Resolved MinorIncident Report
Summary AI Generated
Between approximately 05:06–12:46 UTC on July 6, 2026, Help Scout's Automatic Workflows failed to process conversations in the web app, meaning expected automated actions were not applied. The root cause was identified and fixed, restoring normal workflow processing for new conversations. Affected conversations will not be reprocessed automatically and require manual intervention to apply any missed actions.
We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/06/2026 03:27PM
Between ~05:06–12:46 UTC some conversations were not processed by automatic workflows, as a result some conversations may not have expected automated actions performed on them.
The issue is now resolved and automatic workflows are working normally. Affected conversations will require manual action(s) to be taken.
If you'd like extra support, please email our team: help@helpscout.com
MONITORING
11 days ago - at 07/06/2026 01:26PM
The root cause has been discovered and fixed. New conversations are being processed correctly by automatic workflows. We're looking into the missed conversations that should have triggered workflows, and we'll post an update when we have more information. Thanks again for your patience and sorry for the disruption today.
INVESTIGATING
11 days ago - at 07/06/2026 11:31AM
We’re currently investigating an issue affecting Automatic Workflows. We'll post an update as soon as we have more to share. Thank you for your patience.
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