Outage in Help Scout
Connection Issues
Resolved MajorIncident Report
Summary AI Generated
Help Scout experienced intermittent access issues with their web application for 13 minutes on April 20th, 2026. The engineering team identified the problem and confirmed full resolution of the access issues. The incident affected users' ability to reliably access the web app during this period.
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 04/20/2026 03:04PM
The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!
IDENTIFIED
19 days ago - at 04/20/2026 02:52PM
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
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