Help Scout experienced intermittent access issues with their web application for 13 minutes on April 20th, 2026. The engineering team identified the problem and confirmed full resolution of the access issues. The incident affected users' ability to reliably access the web app during this period.
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The team has confirmed that the access issues have been fully resolved, and this incident is now closed. Thank you again for your patience!
Our engineering team has identified intermittent access issues with the web app. We will update here once everything has been confirmed as resolved. Sorry for any inconvenience, and thank you for your patience.
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