Outage in Help Scout
Web App Performance Issues
Resolved MinorIncident Report
We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.
Components affected
Help Scout Web App
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 10/06/2025 09:00AM
Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!
INVESTIGATING
10 days ago - at 10/06/2025 08:20AM
We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.
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