Outage in Help Scout
Web App Performance Issues
Resolved MinorIncident Report
We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.
Components affected
Help Scout Web AppNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/06/2025 09:00AM
Our team has identified & resolved the issue causing degraded performance & slow load times in the web app this morning. Things should be back to normal again. We're closing this out. Thank you for your patience while we worked on this!
INVESTIGATING
4 months ago - at 10/06/2025 08:20AM
We're looking into reports of slow page loads across the app. You may notice slow load times and degraded performance across the app. Our team are investigating, and we'll post updates here as soon as we have them.
Latest Help Scout outages
Outlook Outage - 7 days ago
Docs site not loading - about 1 month ago
Connections Issues - about 2 months ago
Email Delays - about 2 months ago
Temporary Outage and Slow Loading across Help Scout - 3 months ago
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