Outage in Help Scout

Drafts Not Loading Properly

Resolved Minor

March 19, 2026 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Help Scout experienced a 51-minute incident where customers were unable to edit drafts on conversations within the Web App. The issue prevented users from opening and editing drafts in their inbox, disrupting normal workflow operations. Engineers identified the root cause and implemented a fix, restoring full draft editing functionality.

We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

Components affected

Help Scout Web App

Need to monitor Help Scout outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/19/2026 09:38PM

Our engineers have fixed the issue preventing drafts from opening properly, and you should now be able to edit all of the drafts in your inbox. Thanks for your patience while we worked on getting this one fixed up!

IDENTIFIED 5 days ago - at 03/19/2026 09:04PM

We've identified the cause of the issues with drafts are working on implementing a solution. We'll keep you informed on our progress and appreciate your patience.

INVESTIGATING 5 days ago - at 03/19/2026 08:50PM

We’re aware that some customers are having issues editing drafts on conversations. We're investigating the issue and will post an update here once we have additional information to share.

Latest Help Scout outages

Folder and View Issues - 4 days ago

Docs Errors - 5 days ago

Closed Folder Issues - 13 days ago

Sidebar Apps loading intermittently - 14 days ago

Sidebar Apps not loading - 14 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook