Outage in Help Scout

Degraded Performance & Slow Loading Issues

Resolved Minor
September 16, 2025 - Started 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Components affected
Help Scout Web App

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/16/2025 09:06AM

Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!

INVESTIGATING 2 months ago - at 09/16/2025 08:18AM

We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.

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