Outage in Help Scout
Degraded Performance & Slow Loading Issues
Resolved Minor
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Outage Details
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Components affected
Help Scout Web AppLatest Updates ( sorted recent to last )
RESOLVED
about 7 hours ago - at 09/16/2025 09:06AM
Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!
INVESTIGATING
about 7 hours ago - at 09/16/2025 08:18AM
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Latest Help Scout outages
Delays to Conversation Updates - about 22 hours ago
Degraded Performance & Slow Loading Issues - 1 day ago
Delays in Updating Views - 7 days ago
Web App Connection Timeouts - about 1 month ago
Web App Performance Issues - about 2 months ago
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