Outage in Help Scout
Degraded Performance & Slow Loading Issues
Resolved MinorIncident Report
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Components affected
Help Scout Web AppNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 09/16/2025 09:06AM
Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!
INVESTIGATING
about 2 months ago - at 09/16/2025 08:18AM
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Latest Help Scout outages
Connections Issues - 16 days ago
Connections Issues - 16 days ago
Web App Performance Issues - 30 days ago
Delays to Conversation Updates - about 2 months ago
Degraded Performance & Slow Loading Issues - about 2 months ago
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