Outage in Help Scout
Degraded Performance & Slow Loading Issues
Resolved MinorIncident Report
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Components affected
Help Scout Web App
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Latest Updates ( sorted recent to last )
RESOLVED
30 days ago - at 09/16/2025 09:06AM
Our engineers have identified and resolved the issue, so load times should now be back to normal once again. Thank you for your patience while we worked on this one!
INVESTIGATING
30 days ago - at 09/16/2025 08:18AM
We're investigating reports of slow loading and general sluggishness across the web app. You may notice longer-than-usual load times and delays when working from Help Scout. We will post here again as soon as we have more to share.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
Web App Connection Timeouts - 2 months ago
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