Outage in Help Scout
Connections Issues
Resolved MajorIncident Report
We’ve identified the connectivity issues affecting our app as stemming from a disruption with one of our cloud infrastructure providers. Our team is monitoring their recovery closely. We’ll share an update as soon as we know more.
Components affected
Help Scout Web AppNeed to monitor Help Scout outages?
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/20/2025 12:37PM
The earlier disruption with one of our cloud providers has been fully resolved. Help Scout services are stable, and we’ve confirmed normal performance across the platform. We’ll continue routine monitoring, but no further impact is expected.
Thanks for your patience while this issue was resolved.
MONITORING
4 months ago - at 10/20/2025 10:25AM
Our infrastructure provider is reporting significant recovery, and most Help Scout services are now operating normally.
We'll continue to monitor the situation and will share an update as soon as possible.
IDENTIFIED
4 months ago - at 10/20/2025 09:50AM
We’ve identified the connectivity issues affecting our app as stemming from a disruption with one of our cloud infrastructure providers. Our team is monitoring their recovery closely. We’ll share an update as soon as we know more.
Latest Help Scout outages
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Docs site not loading - about 2 months ago
Connections Issues - about 2 months ago
Email Delays - 2 months ago
Temporary Outage and Slow Loading across Help Scout - 3 months ago
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