Outage in Help Scout

Temporary Outage and Slow Loading across Help Scout

Resolved Major
November 14, 2025 - Started 11 days ago - Lasted 10 minutes
Official incident page

Incident Report

We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.
Components affected
Help Scout Web App

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Latest Updates ( sorted recent to last )
RESOLVED 11 days ago - at 11/14/2025 07:35PM

Our team has resolved the issue that caused a temporary outage which impacted all areas of Help Scout from 2:10pm - 2:22p ET. The app should now be fully functional again. Apologies for the disruption today, folks!

IDENTIFIED 11 days ago - at 11/14/2025 07:27PM

We've identified the cause of the issues causing a partial outage and sluggish behavior across Help Scout this morning and are working on implementing a solution. We'll keep you informed on our progress -- thanks for your patience.

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