Outage in Help Scout
Reporting Views Displaying Inconsistent Metrics
Resolved MinorIncident Report
Summary AI Generated
Help Scout's reporting system experienced issues where reporting views displayed inconsistent metrics and users encountered problems creating or applying views to reports. The web application's reporting functionality was affected for 1.6 hours while the team investigated and resolved the underlying issues. The incident was fully resolved with reporting metrics and views returning to normal operation.
Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!
Components affected
Help Scout Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/13/2026 11:27PM
Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!
INVESTIGATING
1 day ago - at 04/13/2026 10:57PM
Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!
INVESTIGATING
1 day ago - at 04/13/2026 09:51PM
Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!
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