Outage in Help Scout

Default Folders not showing "Bear with us!" message

Resolved Minor
November 26, 2024 - Started 3 months ago - Lasted 37 minutes
Official incident page

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Outage Details

We're aware that default folders are not showing conversations as we'd expect, and we are actively investigating the issue. We'll share more once we have an update and appreciate your patience.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/26/2024 06:34PM

We've been able to identify the source of the issue and we're happy to say that things are working as expected. If you have questions, reach out to our support team via email, at help@helpscout.com!

INVESTIGATING 3 months ago - at 11/26/2024 05:57PM

We're aware that default folders are not showing conversations as we'd expect, and we are actively investigating the issue. We'll share more once we have an update and appreciate your patience.

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