Outage in Help Scout

Inbox Views Not Updating

Resolved Minor
February 22, 2025 - Started 8 months ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing an issue with Inbox Views not updating currently. The issue has been identified and we are working toward a resolution.
Components affected
Help Scout Mobile Apps Help Scout Mailbox counts, folders, reports, search results Help Scout Web App
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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 02/23/2025 06:52PM

This incident has now been resolved - thanks for your patience as we worked through this one.

IDENTIFIED 8 months ago - at 02/23/2025 03:23PM

We apologize for the continued trouble with Views. The fix is still running, and it will take several hours to complete.

IDENTIFIED 8 months ago - at 02/22/2025 11:59PM

A fix has been identified, but it is taking longer than expected to implement. We will update this page once the process is complete.

IDENTIFIED 8 months ago - at 02/22/2025 09:16PM

Thanks so much for your patience today - our team is testing a fix for the issue.

IDENTIFIED 8 months ago - at 02/22/2025 06:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED 8 months ago - at 02/22/2025 05:23PM

We are experiencing an issue with Inbox Views not updating currently. The issue has been identified and we are working toward a resolution.

Latest Help Scout outages

Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Delays to Conversation Updates - about 1 month ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago

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