Outage in Help Scout

Inbox Views Not Updating

Resolved Minor

February 22, 2025 - Started over 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are experiencing an issue with Inbox Views not updating currently. The issue has been identified and we are working toward a resolution.

Components affected

Help Scout Web App Help Scout Mobile Apps Help Scout Mailbox counts, folders, reports, search results

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 02/23/2025 06:52PM

This incident has now been resolved - thanks for your patience as we worked through this one.

IDENTIFIED over 1 year ago - at 02/23/2025 03:23PM

We apologize for the continued trouble with Views. The fix is still running, and it will take several hours to complete.

IDENTIFIED over 1 year ago - at 02/22/2025 11:59PM

A fix has been identified, but it is taking longer than expected to implement. We will update this page once the process is complete.

IDENTIFIED over 1 year ago - at 02/22/2025 09:16PM

Thanks so much for your patience today - our team is testing a fix for the issue.

IDENTIFIED over 1 year ago - at 02/22/2025 06:51PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 02/22/2025 05:23PM

We are experiencing an issue with Inbox Views not updating currently. The issue has been identified and we are working toward a resolution.

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