Outage in Help Scout

Views not updating

Resolved Minor
April 28, 2025 - Started 7 months ago - Lasted 18 minutes
Official incident page

Incident Report

We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 04/28/2025 03:49PM

Our engineers identified the root cause of the issues we were seeing with Views and have resolved it. Views in your Inboxes should return to normal soon. We're closing this out and our engineers will continue to monitor. Sorry for the trouble today!

INVESTIGATING 7 months ago - at 04/28/2025 03:33PM

We're looking into issues related to Views not updating in Inboxes. We'll update here when we have more information.

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