Outage in Help Scout
AI Feature Issue
Resolved MinorIncident Report
Summary AI Generated
Help Scout experienced issues with their AI features that prevented normal functionality for 2.2 hours. The engineering team identified and deployed a fix to restore the AI features. All AI functionality was confirmed to be working normally again after monitoring the resolution.
We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 04/21/2026 10:01PM
Thanks for your patience today folks. This issue has been resolved an all AI features should be functioning normally again. Apologies for the disruption!
MONITORING
18 days ago - at 04/21/2026 09:29PM
Our AI features should all be functional again! We'll continue to monitor things for a bit longer just to make sure all is well before closing this one out.
MONITORING
18 days ago - at 04/21/2026 08:22PM
Our team has pushed a fix for this issue and we're monitoring the situation for now. We're hopeful that we can get things back to normal soon!
INVESTIGATING
18 days ago - at 04/21/2026 07:50PM
We’re currently investigating reports of issues with our AI Features. We will continue to update as we have more information.
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