Outage in Help Scout
Connections Issues
Resolved Minor
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Outage Details
We're looking in to reports of slow page loads and Javascript errors across the app. We'll update here when we have more information.
Components affected
Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results Help Scout Web AppLatest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 06/05/2025 09:54PM
We’ve completed our investigation and found that a small subset of users in APAC may have issues reaching our content network because of regional network conditions not controlled by Help Scout. We’re closing this status event now but if you run into issues accessing Help Scout, please let us know at help@helpscout.com.
INVESTIGATING
about 2 months ago - at 06/05/2025 08:42PM
We're still investigating the issues that have been reported with accessing Help Scout. The issue seems to be limited to some customers, but we'll share more updates once we have them!
INVESTIGATING
about 2 months ago - at 06/05/2025 06:32PM
We're still investigating the cause of slow page loads and JS errors in the app. We apologize for any inconvenience and appreciate your patience!
INVESTIGATING
about 2 months ago - at 06/05/2025 04:58PM
We're still investigating the issue causing slow page loads and JS errors. Thank you for your patience!
INVESTIGATING
about 2 months ago - at 06/05/2025 04:09PM
We're looking in to reports of slow page loads and Javascript errors across the app. We'll update here when we have more information.
Latest Help Scout outages
Connections Issues - 29 days ago
Issues with Email Delivery - about 1 month ago
AI Features: Our AI service provider is experiencing issues - about 1 month ago
Views Loading Issues - about 2 months ago
Views not updating - 3 months ago
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