Outage in Help Scout
Connections Issues
Resolved Minor
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Outage Details
We're looking in to reports of slow page loads and Javascript errors across the app. We'll update here when we have more information.
Components affected
Help Scout Email Processing Help Scout Mailbox counts, folders, reports, search results Help Scout Web AppLatest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 06/05/2025 09:54PM
We’ve completed our investigation and found that a small subset of users in APAC may have issues reaching our content network because of regional network conditions not controlled by Help Scout. We’re closing this status event now but if you run into issues accessing Help Scout, please let us know at help@helpscout.com.
INVESTIGATING
about 21 hours ago - at 06/05/2025 08:42PM
We're still investigating the issues that have been reported with accessing Help Scout. The issue seems to be limited to some customers, but we'll share more updates once we have them!
INVESTIGATING
about 23 hours ago - at 06/05/2025 06:32PM
We're still investigating the cause of slow page loads and JS errors in the app. We apologize for any inconvenience and appreciate your patience!
INVESTIGATING
1 day ago - at 06/05/2025 04:58PM
We're still investigating the issue causing slow page loads and JS errors. Thank you for your patience!
INVESTIGATING
1 day ago - at 06/05/2025 04:09PM
We're looking in to reports of slow page loads and Javascript errors across the app. We'll update here when we have more information.
Latest Help Scout outages
Views Loading Issues - 11 days ago
Views not updating - about 1 month ago
AI Drafts Issues - about 1 month ago
Inbox Presence/Collision Detection Issues - about 2 months ago
Issues With Closed Folder & Search - about 2 months ago
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