Connections Issues

We’ve completed our investigation and found that a small subset of users in APAC may have issues reaching our content network because of regional network conditions not controlled by Help Scout. We’re closing this status event now but if you run into issues accessing Help Scout, please let us know at help@helpscout.com.

We're still investigating the issues that have been reported with accessing Help Scout. The issue seems to be limited to some customers, but we'll share more updates once we have them!

We're still investigating the cause of slow page loads and JS errors in the app. We apologize for any inconvenience and appreciate your patience!

We're still investigating the issue causing slow page loads and JS errors. Thank you for your patience!

We're looking in to reports of slow page loads and Javascript errors across the app. We'll update here when we have more information.