Outage in Help Scout
Delays to Conversation Updates
Resolved MinorIncident Report
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
Components affected
Help Scout Mailbox counts, folders, reports, search resultsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 months ago - at 09/15/2025 06:02PM
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!
INVESTIGATING
7 months ago - at 09/15/2025 05:24PM
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
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