Outage in Help Scout
Delays to Conversation Updates
Resolved MinorIncident Report
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
Components affected
Help Scout Mailbox counts, folders, reports, search results
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 09/15/2025 06:02PM
This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!
INVESTIGATING
about 1 month ago - at 09/15/2025 05:24PM
We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.
Latest Help Scout outages
Web App Performance Issues - 10 days ago
Degraded Performance & Slow Loading Issues - 30 days ago
Degraded Performance & Slow Loading Issues - about 1 month ago
Delays in Updating Views - about 1 month ago
Web App Connection Timeouts - 2 months ago
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