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Outage in Help Scout

Delays to Conversation Updates

Resolved Minor
September 15, 2025 - Started 7 months ago - Lasted 39 minutes
Official incident page

Incident Report

We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.

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IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/15/2025 06:02PM

This issue has been resolved. Conversations and folders should now be up to date and working as expected. Apologies for the trouble!

INVESTIGATING 7 months ago - at 09/15/2025 05:24PM

We’ve been alerted to a problem with Help Scout and are investigating. You may see a delay in view counts updating and in merging conversations. We'll let you know when we have additional information.

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