Help Scout

Help Scout Status

Official source
Everything seems OK

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Stats

0 incidents in the last 7 days

0 incidents in the last 30 days

Automatic Checks

Last check: 2 minutes ago

Last known issue: about 1 month ago

Latest Incidents

Last 30 days

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Resolved Connections Issues

We’ve been alerted to a problem with Help Scout - we’re investigating.

about 1 month ago Official incident report

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Resolved Login Issue

We’ve been alerted to a problem with Help Scout, specifically for logging in to the platform - we’re investigating and will update once we have further information.

Resolved Issues with Beacon Chat

We're seeing reports of issues with chat lagging and the inability to open chats. We're on it, and we'll post updates here as we have them.

Resolved Email delays for some accounts

We've been alerted to a problem that may be affecting outgoing emails for some accounts - we're investigating.

Resolved Email Delays

We've been alerted to a problem with Help Scout - we're investigating. You may see a delay for new emails or replies arriving in your mailbox.

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Resolved Help Scout web app is currently unavailable

We’ve been alerted to a problem with the Help Scout web app. Help Scout is currently unavailable. We're investigating.

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

Resolved Search and Folder Issues

We’ve been alerted to a problem with Help Scout - we’re investigating. You may see a delay for new emails in search, folder counts may be not updating correctly, and workflows may be delayed in running.

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Services Available
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Incidents registered
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Monitoring Incidents
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