Is Help Scout Down?
Help Scout status is operational
Stats for Help Scout official incidents in the last 30 days
Number of Incidents
1 outages
Since last incident
24 days
Users reports for Help Scout in the last 12 hours
Monitor Help Scout and all your third-party dependencies in one place
Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout.
Monitor and keep track of Help Scout's current and past outages
Minor · 23 days ago · lasted about 1 hour
Some webhooks could be experiencing delays. Our engineers are looking into this now. Apologies for the possible disruption to your day!
Minor · about 2 months ago · lasted about 1 hour
Some Users are experiencing slow page loads, timeouts and errors across the web app. Our team is looking into it!
Minor · about 2 months ago · lasted 32 minutes
We’re seeing some reports of slow page loads and timeouts across the web app. Our team is looking into it!
Major · 2 months ago · lasted about 4 hours
Conversations not populating in Closed folder or search
We're currently investigating an issue that's preventing conversations from showing up in the Closed folder or in search. We'll provide an update as soon as we have more details to share.
Minor · 3 months ago · lasted about 1 hour
Collision Detection Performance Issues
We've received reports of collision detection working only intermittently. Our engineers are looking into the problem now.
Major · 3 months ago · lasted 17 minutes
We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.
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Frequently Asked Questions
- Is Help Scout down right now? What is Help Scout current status?
- Help Scout seems to be up and running. We've updated the status 2 minutes ago.
- Was Help Scout down today?
- Help Scout is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Help Scout, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Help Scout and need support?
-
- Find their support at their official website.
- Find their support contact at their official status page.
- How can I monitor Help Scout outages?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
- Why use IsDown instead of Help Scout status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
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- You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
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