Is Help Scout Down?
Help Scout status is operational
Help Scout problems reported by users
This chart provides user-reported problems for Help Scout in the last 12 hours. It's a collection of user reports from different sources.
Latest Help Scout Official Outages
We continuously monitor the official Help Scout status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Help Scout outages.
Minor Resolved · about 1 month ago · lasted about 2 hours
We're investigating a problem with email delivery. Your Help Scout mailbox might be slow to update with sending new emails and/or replies until we're in the clear. We'll post more information here as we have it.
Minor Resolved · about 2 months ago · lasted about 3 hours
Our team has identified an issue which has caused degraded performance across the app including workflow performance, folder counts, search and Beacon performance. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
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Minor Resolved · 3 months ago · lasted 7 minutes
Degraded Performance and Outbound Email Delays
We're looking into reports of slow page loads and difficulty sending replies, saving drafts, and adding notes. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Minor Resolved · 4 months ago · lasted about 1 hour
We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Minor Resolved · 4 months ago · lasted about 2 hours
We're investigating issues viewing previous Conversations and with the sidebar in Live Chat. We'll share updates once we have them.
We are currently investigating this issue.
Minor Resolved · 5 months ago · lasted about 1 hour
Third Party SMS/Login Issues
Our third party SMS tool is experiencing an issue that may prevent the ability to log in for customers using SMS verification for 2FA. We’re actively monitoring the situation and will share updates as they become available. Thanks for your patience!
Minor Resolved · 5 months ago · lasted about 3 hours
Connections Issues
Help Scout is currently unavailable for some customers. We're investigating. ─── We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it.
Help Scout Components Status
Check the current status of the components
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What is Help Scout?
Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
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Frequently Asked Questions
- Is Help Scout down right now? What is Help Scout current status?
- Help Scout seems to be up and running. We've updated the status 2 minutes ago.
- Was Help Scout down today?
- Help Scout is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Help Scout, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Help Scout and need support?
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- Find their support at their official website.
- Find their support contact at their official status page.
- Help Scout outage? How can I monitor Help Scout?
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- Subscribe (if possible) to updates on the official status page
- Create an account in IsDown. Start monitoring Help Scout and get alerts in real-time when Help Scout has outages.
- Why use IsDown instead of Help Scout status page?
- IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
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