Is Help Scout down?

Help Scout current official status is Up and running

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Is Help Scout down? Create an account and easily monitor the services that impact your business. Keep your team in the loop with instant notifications when a service is experiencing problems. Access to historical data to see how the services are performing over time.

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Help Scout Latest Stats, Incidents, and Reports

0
Incidents in the last 7 days
1
Incidents in the last 30 days
Reports in the last 12 hours

Resolved Outbound email delivery may be delayed for some customers

Our hosting provider is currently experiencing issues, leading to delayed delivery of outbound emails for some customers. We are monitoring the situation on our end and will post further updates as we receive them.

Resolved Degraded performance due to issues with our cloud computing service

Our cloud computing service provider is currently experiencing issues, which is leading to degraded performance across our app. Users may experience a delay/lag in performance. We are monitoring the situation on our end and will post updates as we receive them.

about 1 month ago Official incident report

Resolved Outbound email delays

We're investigating a problem with outbound email delivery via Help Scout's servers, including replies that you send to your customers and system emails that we send to you, such as notifications or confirmation emails. Mailboxes using custom SMTP or Google oAuth settings are not impacted. We'll post more information here as we have it.

Resolved Email Delays

We're investigating a problem with email delivery. Your Help Scout replies might be slow to send until we're in the clear. We'll post more information here as we have it.

Resolved Slow Page Loads

We're looking in to reports of slowness across Help Scout. Some customers may notice a long delay when attempting to interact with chats, move between pages or take actions in Help Scout. We'll update here when we have more information.

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No more running around to find the problem. Be the first to know!

All your services status in one place

Check the status of all your services in one place. No more going to each one of the status pages and manage it one by one.

Real-time notifications on incidents

We monitor 24/7 and will warn when something happens. No more wasting time looking for why something doesn't work.

Notifications in your favorite channel

You can easily get notifications in your email, Slack, or Discord.

Monitor scheduled maintenances

Never be caught off guard again, with unexpected maintenance from your services. Access to a feed of the next scheduled maintenances.

Notification level by service

Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.

Integrate with your existing workflows

Easily integrate the notifications in your processes with Zapier or Webhooks.

Weekly digest

Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.

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FAQ

Is Help Scout down?
Help Scout seems to be up and running. We're updating the status regularly.
I'm having issues with Help Scout, but the status is OK. What's going on?
There are a few things you can try:
How can I be notified when Help Scout is having issues?
You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Help Scout has issues.
Why IsDown?
We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
How can I pay for a subscription?
You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
You are missing one of the services I use. Can you add it?
Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.

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