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Check the stats and details of the latest Help Scout outages and issues
Minor Resolved · 2 days ago · lasted about 1 hour
We're looking into reports of slow page loads and connection timeouts across the app. Some customers may notice a long delay when attempting to send replies. We'll update here when we have more information.
Minor Resolved · 23 days ago · lasted about 2 hours
We are currently investigating this issue.
Minor Resolved · about 1 month ago · lasted about 1 hour
Our third party SMS tool is experiencing an issue that may prevent the ability to log in for customers using SMS verification for 2FA. We’re actively monitoring the situation and will share updates as they become available. Thanks for your patience!
Minor Resolved · about 1 month ago · lasted about 3 hours
Help Scout is currently unavailable for some customers. We're investigating. ─── We’re seeing reports of sporadic long page loads accompanied by timeouts when trying to access the web app. We're on it.
Minor Resolved · about 2 months ago · lasted 19 minutes
Web App Connection Timeouts
Help Scout is back up and running, but we're currently working to clear inbound and outbound email queues. Additionally, folder views/counts, as well as workflows, will be slow to update until we're in the clear.
Minor Resolved · 3 months ago · lasted 25 minutes
Slow page loads
We’ve been alerted to a problem with Help Scout - we’re seeing slowness across the board, and are investigating.
Minor Resolved · 4 months ago · lasted about 9 hours
We're currently investigating reports of issues including 403 and 500 errors, errors when trying to perform specific actions in the app like creating or deleting Mailboxes, as well as issues with logging in, setting chat availability, and notifications. If you're running into a 403 or any other unusual error, please try to log out and log back in, which may solve the problem. We're also investigating and we will update you on this as soon as we know more!
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