Is Help Scout Down?

Help Scout status is operational

IsDown is monitoring Help Scout's official status page in real time.

Stats for Help Scout official incidents in the last 30 days

Number of Incidents

1 outages

Since last incident

24 days

Users reports for Help Scout in the last 12 hours

Monitor Help Scout and all your third-party dependencies in one place

Stay on top of outages with IsDown with real-time notifications and overview dashboards. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout.

Monitor and keep track of Help Scout's current and past outages

Minor · 23 days ago · lasted about 1 hour

Possible Webhook Delays

Some webhooks could be experiencing delays. Our engineers are looking into this now. Apologies for the possible disruption to your day!

Minor · about 2 months ago · lasted about 1 hour

Degraded performance

Some Users are experiencing slow page loads, timeouts and errors across the web app. Our team is looking into it!

Minor · about 2 months ago · lasted 32 minutes

Degraded performance

We’re seeing some reports of slow page loads and timeouts across the web app. Our team is looking into it!

Major · 2 months ago · lasted about 4 hours

Conversations not populating in Closed folder or search

We're currently investigating an issue that's preventing conversations from showing up in the Closed folder or in search. We'll provide an update as soon as we have more details to share.

Minor · 3 months ago · lasted about 1 hour

Collision Detection Performance Issues

We've received reports of collision detection working only intermittently. Our engineers are looking into the problem now.

Major · 3 months ago · lasted 17 minutes

Connections Issues

We've been alerted to errors across Help Scout, and access issues across the board. We're investigating and will update here when we have more information.

What our customers say about us

“If you are in SRE, IT, or Security and work in an environment with a lot of SaaS (which, let's face it, is all of them) - IsDown is your new best friend. Helpfully aggregates various Statuspages from services into a very clear dashboard. Worth every penny.”

Mike Sheward
Head of Security

“Your support is one of the best I have ever worked with. Thanks for having a great product AND great support.”

Eric Peterson

Get Help Scout outage notifications where you need it the most

The data and notifications you need, in the tools you already use.

For everyone that relies on cloud services

SaaS rules the world, and all teams depend on them to do their most productive work. IsDown helps you monitor all your cloud services, so you can focus on what matters.

IT Teams / Support Teams

  • One place to monitor everything
  • Reduce alert fatigue
  • Reduce number of support tickets
  • Works with your existing tools

Agencies / MSPs

  • Monitor all your clients infra
  • Prevent client downtime
  • Better client communication
  • Know before your client does


  • Reduce support tickets
  • Monitor everything in one place
  • Better communication with students
  • Real-time Status Page

Frequently Asked Questions

Is Help Scout down right now? What is Help Scout current status?
Help Scout seems to be up and running. We've updated the status 2 minutes ago.
Was Help Scout down today?
Help Scout is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Help Scout, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Help Scout and need support?
How can I monitor Help Scout outages?
Why use IsDown instead of Help Scout status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled. Check more details in here.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

Setup in 5 minutes or less

Try it out! How much time you'll save your team, by having the outages information close to them?

  • 14-day free trial
  • No credit card required to start
  • Cancel anytime
  • +2500 services available