Outage in Help Scout
Issues with Email Delivery
Resolved MinorIncident Report
We are observing errors related to Google Workspace APIs. Customers who use Google Workspace and have connected their Help Scout inboxes to send via Google OAuth may find they are not able to send or receive email.
Components affected
Help Scout Email ProcessingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 06/12/2025 07:54PM
We are no longer seeing errors associated with sending and receiving emails from Google Workspace. Emails sent via Google OAuth may be delayed, but will be delivered to customers. If you continue to see any issues with email deliveries in Help Scout, please reach out to our team to further investigate.
MONITORING
10 months ago - at 06/12/2025 07:37PM
We are seeing successful Google API calls, though there may be a delay in email deliveries. If you observe any bounced replies, you may try re-sending them. We will provide updates as we continue to monitor this issue.
MONITORING
10 months ago - at 06/12/2025 07:18PM
We are observing errors related to Google Workspace APIs. Customers who use Google Workspace and have connected their Help Scout inboxes to send via Google OAuth may find they are not able to send or receive email.
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