Outage in HelpDesk

Impaired access to HelpDesk application

Resolved Major

July 22, 2021 - Started almost 3 years ago - Lasted 8 months
Official incident page

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Outage Details

We are currently investigating the issue

Latest Updates ( sorted recent to last )

MONITORING almost 3 years ago - at 07/22/2021 04:44PM

We are continuing to monitor for any further issues.

MONITORING almost 3 years ago - at 07/22/2021 04:44PM

Service is back operational, we will actively monitor the issue.

IDENTIFIED almost 3 years ago - at 07/22/2021 04:11PM

The issue has been identified as an outage of one of our sub-processors responsible for our CDNs, Akamai.

Our Admins are working on bringing back the full functionality of our services as soon as possible

INVESTIGATING almost 3 years ago - at 07/22/2021 03:50PM

We are currently investigating the issue

Latest HelpDesk outages

Issues with processing ticket counters - 5 months ago

Issues with accessing application - about 1 year ago

Unavailability of the HelpDesk Agent Application - about 2 years ago

HelpDesk unavailability - over 2 years ago

Application login issue - almost 3 years ago

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