Outage in Helpshift

Issue with the SDK X and Web Chat Conversation Service

Resolved Major
September 28, 2023 - Started 7 months ago - Lasted 40 minutes
Official incident page

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Outage Details

The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests.
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/28/2023 02:36PM

This incident has been resolved.

MONITORING 7 months ago - at 09/28/2023 02:20PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 7 months ago - at 09/28/2023 02:00PM

The WebSDK API statistics have shown a significant increase in response times, accompanied by a decrease in the number of API requests.

Latest Helpshift outages

Partial Outage - 9 days ago
Partial Outage - 11 days ago
Database degradation issue - about 2 months ago
Issue with Webhooks (China region) - about 2 months ago

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