Outage in Heroku
Issues with upstream DNS provider
Resolved Minor
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Outage Details
Our engineers believe that impact has been mitigated, and we are continuously monitoring and verifying connectivity.
Components affected
Heroku AppsLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 08/24/2022 02:58AM
Our engineers believe that impact has been mitigated, and we are continuously monitoring and verifying connectivity.
ISSUE
almost 3 years ago - at 08/24/2022 01:58AM
Customers are experiencing DNS resolution failures for custom domains and the default domain (*.herokuapp.com) in Common Runtime and Private Spaces across the US and EU regions. Our upstream vendor have applied a fix and our engineers are verifying connectivity.
INVESTIGATING
almost 3 years ago - at 08/24/2022 12:19AM
Upon further investigation, our engineers found the issue started at 17:54 UTC Aug 23rd.
Our engineers are in communication with our upstream DNS provider and are currently working to fix the issue.
We will be providing updates on a 1 hour cadence.
INVESTIGATING
almost 3 years ago - at 08/23/2022 11:19PM
Our Engineers are continuing to investigate this issue.
We will be providing updates on a 1 hour cadence.
INVESTIGATING
almost 3 years ago - at 08/23/2022 10:40PM
Our Engineers are continuing to investigate this issue.
INVESTIGATING
almost 3 years ago - at 08/23/2022 09:33PM
Engineers identified and are investigating an issue with an upstream DNS provider starting around 19:33 UTC Aug 23rd, leading to increased failure of insert/delete/changes to DNS.
Customers may have seen delays in any DNS actions. This might include creating/deleting apps, or adding/removing custom domains.
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