Our engineers believe that impact has been mitigated, and we are continuously monitoring and verifying connectivity.
Customers are experiencing DNS resolution failures for custom domains and the default domain (*.herokuapp.com) in Common Runtime and Private Spaces across the US and EU regions. Our upstream vendor have applied a fix and our engineers are verifying connectivity.
Upon further investigation, our engineers found the issue started at 17:54 UTC Aug 23rd. Our engineers are in communication with our upstream DNS provider and are currently working to fix the issue. We will be providing updates on a 1 hour cadence.
Our Engineers are continuing to investigate this issue. We will be providing updates on a 1 hour cadence.
Our Engineers are continuing to investigate this issue.
Engineers identified and are investigating an issue with an upstream DNS provider starting around 19:33 UTC Aug 23rd, leading to increased failure of insert/delete/changes to DNS. Customers may have seen delays in any DNS actions. This might include creating/deleting apps, or adding/removing custom domains.
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