Outage in Hivebrite

Slowness: WebApp & admin jobs on USProd

Resolved Minor
September 12, 2022 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Webapp is currently experiencing technical issues generating slowness for USProd users. Admin jobs (such as mail sending and indexations) are currently experiencing slowness for USProd users too. This doesn't impact customer data but it might impact the display of data to users. We apologize for the inconvenience, we've identified a fix and are working to resolve this as quickly as possible.
Components affected
Hivebrite US production servers
Latest Updates ( sorted recent to last )
MONITORING over 1 year ago - at 09/12/2022 06:41PM

WebApp and admin jobs were recently experiencing some technical issues that caused slowness for USProd users.
We've fixed the issue and are continuing to monitor the situation. There was no impact to customer data.

IDENTIFIED over 1 year ago - at 09/12/2022 05:50PM

Webapp is currently experiencing technical issues generating slowness for USProd users.
Admin jobs (such as mail sending and indexations) are currently experiencing slowness for USProd users too.

This doesn't impact customer data but it might impact the display of data to users.
We apologize for the inconvenience, we've identified a fix and are working to resolve this as quickly as possible.

Latest Hivebrite outages

500 errors on USPROD and EUPROD - 2 days ago
[ALL ENV] Images in email campaign are not sent - 10 days ago
Global outage on EU production - about 1 month ago
Global outage on CH production - 2 months ago
Most events are no longer visible in the user interface on USPROD networks - 3 months ago

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