Outage in Hotjar

Some Survey responses are not collecting the Hotjar User ID

Resolved Minor
September 06, 2023 - Started over 1 year ago - Lasted about 3 hours
Official incident page

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Outage Details

We're investigating an issue where some Survey responses are not collecting the Hotjar User ID, showing this as "Anonymous". Our engineers are working to investigate the root cause, and our team will post updates to status.hotjar.com. Thanks for bearing with us!
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/06/2023 08:45PM

We've deployed a fix, and this incident is now resolved. Thanks for bearing with us!

INVESTIGATING over 1 year ago - at 09/06/2023 05:35PM

We're investigating an issue where some Survey responses are not collecting the Hotjar User ID, showing this as "Anonymous".

Our engineers are working to investigate the root cause, and our team will post updates to status.hotjar.com.

Thanks for bearing with us!

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Some users can't access the individual survey from the survey list page - 5 months ago

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