Outage in Hotjar
Ask Tools Temporarily Unavailable
Resolved MinorIncident Report
We've identified an issue that causes the Surveys to be temporarily unavailable.
Our engineers are working to fix the issue ASAP. Thanks for bearing with us!
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 01/21/2025 11:31AM
This incident is now resolved. Thanks for bearing with us!
MONITORING
over 1 year ago - at 01/20/2025 02:30PM
After further investigation, our team detected the following impact:
- Survey screenshots were not captured
- User attributes in Survey responses were not captured
- Sentiment analysis could not run (it can be re-ran now)
- Automated tags did not run (they can be re-ran now)
- Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run
The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC.
We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.
INVESTIGATING
over 1 year ago - at 01/20/2025 09:18AM
We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.
INVESTIGATING
over 1 year ago - at 01/20/2025 07:44AM
We've identified an issue that causes the Surveys to be temporarily unavailable.
Our engineers are working to fix the issue ASAP. Thanks for bearing with us!
Latest Hotjar outages
Potential login issues to Hotjar - 3 months ago
Surveys not opening in Hotjar application - 3 months ago
Heatmaps: Issues Generating New Screenshots - 5 months ago
Investigating Issues with Interview Scheduling Timezones - 8 months ago
Error when fetching User Attributes - 8 months ago
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