Outage in Hotjar

Ask Tools Temporarily Unavailable

Resolved Minor

January 20, 2025 - Started 12 months ago - Lasted 1 day
Official incident page

Incident Report

We've identified an issue that causes the Surveys to be temporarily unavailable. Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

Need to monitor Hotjar outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 01/21/2025 11:31AM

This incident is now resolved. Thanks for bearing with us!

MONITORING 12 months ago - at 01/20/2025 02:30PM

After further investigation, our team detected the following impact:

- Survey screenshots were not captured
- User attributes in Survey responses were not captured
- Sentiment analysis could not run (it can be re-ran now)
- Automated tags did not run (they can be re-ran now)
- Surveys' integrations with Slack/MS Teams/Zapier/Webhooks did not run

The timeframe for this impact was Jan 20 ~00:00 UTC to Jan 20 ~7:15 UTC.

We're really sorry for the trouble. We're monitoring the situation to ensure everything is back to normal.

INVESTIGATING 12 months ago - at 01/20/2025 09:18AM

We've deployed a fix for this issue and are monitoring the situation to ensure everything is back to normal.

INVESTIGATING 12 months ago - at 01/20/2025 07:44AM

We've identified an issue that causes the Surveys to be temporarily unavailable.

Our engineers are working to fix the issue ASAP. Thanks for bearing with us!

Latest Hotjar outages

Heatmaps: Issues Generating New Screenshots - 2 months ago

Investigating Issues with Interview Scheduling Timezones - 4 months ago

Error when fetching User Attributes - 5 months ago

Survey changes are not saving correctly - 10 months ago

Surveys not recording impressions metric - 11 months ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 5420 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook