Outage in iAdvize (HA)

P2 - Update delay on sales & presence statistics

Resolved Minor
February 12, 2024 - Started 3 months ago - Lasted about 7 hours
Official incident page

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Outage Details

Since Sunday Feb 11th we are experiencing a long update delay on the statistics of the Sales, and also the Presence reports. As a consequence for these 2 reports data is currently not up to date. Our technical team is working on this topic.
Components affected
iAdvize (HA) Statistics
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/12/2024 03:17PM

We can now confirm that the statistics are up-to-date.

Thank you.

IDENTIFIED 3 months ago - at 02/12/2024 09:31AM

Following an intervention by our technical team, the data of our Sales and Presence reports is now gradually updating.

However due to the large volume of data to process, it will take several hours before the data is 100% up to date.

We will publish another message when all is back to normal, thank you for your patience.

INVESTIGATING 3 months ago - at 02/12/2024 08:57AM

Since Sunday Feb 11th we are experiencing a long update delay on the statistics of the Sales, and also the Presence reports.
As a consequence for these 2 reports data is currently not up to date.

Our technical team is working on this topic.

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