Is iAdvize (HA) Down?

iAdvize (HA) status is operational

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IsDown continuously monitor the official iAdvize (HA) status page for ongoing outages. Check the stats for the latest 30 days and a list of the last iAdvize (HA) outages.

Stats for iAdvize (HA) outages in the last 30 days

Number of Outages


Average Downtime

899 mins

Total Downtime

899 mins

Since last incident

27 days

Users reports for iAdvize (HA) in the last 12 hours

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Get access to historical data and iAdvize (HA)'s lastest outages

Major · 27 days ago · lasted about 15 hours

Sales & Presence Statistics update delay

We have detected a delay in the update of the Sales & Presence statistics. For these 2 reports: - Data for May 7th is not fully updated - Data for May 8th is not updated at all. No information is lost, it is only an update delay on the reports. Our technical team is working on it.

Minor · about 1 month ago · lasted about 5 hours

P2 - Delay in the indexation of statistics

We are currently experiencing a delay in the indexing of statistics, which has an impact on the recording and updating of closed conversations. Our technical team is currently investigating the problem. Thank you for your patience.

Major · about 1 month ago · lasted about 3 hours

P2 - Conversation distribution issue - Conversations stuck in pending mode

We are currently experiencing an issue on the conversation distribution. Conversations in pending are sometimes not being distributed to agents. Our technical team is currently investigating this issue.

Major · about 2 months ago · lasted about 18 hours

P2 - Mobile application - Video not possible for agents connected on the iAdvize mobile app

The video channel is currently not working for agents connected to the iAdvize application (iOs & Android). Our technical team is currently investigating the cause of this problem. There is no issue for agents connected to iAdvize from a computer.

Minor · 2 months ago · lasted about 2 hours

P2 - Problem of calculating the composition of routing groups impacting the distribution of conversations

Following the introduction of a regression this morning on a component used in the method of calculating the composition of routing groups (knowing which agents should be attached to a routing group), we note that the routing groups modified between 9am (CET) and 12pm (CET) today may be affected by this problem As a result, these groups may contain fewer users than they should and therefore some users may no longer receive conversations. We are currently working to resolve this issue by recalculating the composition of all affected distribution groups. We will get back to you as soon as the problem is resolved and thank you in advance for your patience.

Major · 4 months ago · lasted about 4 hours

WhatsApp - Problems sending and receiving messages

We are experiencing a problem sending and receiving on the WhatsApp channel for all numbers since 12:40pm CET. Our teams are mobilized to solve this problem.

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Minor · 4 months ago · lasted 31 minutes

Access disruption

The connection to the iAdvize administration and discussion panel is currently slow or impossible. We are working on the problem to get it resolved as soon as possible.

Minor · 4 months ago · lasted 4 days

Connectivity issue between META and iAdvize

A connectivity issue between META and iAdvize is currently impacting the processing of WhatsApp conversations. Our teams are working hard to fix the issue as soon as possible

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Frequently Asked Questions

Is iAdvize (HA) down right now? What is iAdvize (HA) current status?
iAdvize (HA) seems to be up and running. We've updated the status 9 minutes ago.
Was iAdvize (HA) down today?
iAdvize (HA) is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with iAdvize (HA), but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check the Twitter account for more information.
  • Check on the top of the page if there are any reported problems by other users.
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