Outage in iAdvize (HA)
P0 - Access disruption - Conversation panel not available
Resolved Major
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Outage Details
Components affected
iAdvize (HA) Video iAdvize (HA) Mobile SDK iAdvize (HA) Conversation transfert iAdvize (HA) Mirroring / Cobrowsing iAdvize (HA) Conversation views iAdvize (HA) Call iAdvize (HA) Message exchange iAdvize (HA) Conversation closure iAdvize (HA) Login iAdvize (HA) Canned answer iAdvize (HA) ChatLatest Updates ( sorted recent to last )
This incident has been resolved.
The cause of this issue has been identfied, and all is now back to normal.
iAdvize notifications are displayed on the website and visitors can initiate conversations again.
We will keep monitoring the situation for the coming hours.
The cause of this issue has been identfied.
An intervention has been performed and the iAdvize conversation panel is now accessible again.
However we still notice errors preventing the display of iAdvize notifications on your websites, our technical team is working on it
The iAdvize conversation panel is currently not available.
We are working on the problem to get it resolved as soon as possible.
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