Imperva Status

Resolved Connectivity Issues - Toronto

We have identified a momentary connectivity issue at 08:40 UTC in the Toronto data center. The service has been restored and functionality is being monitored.

Resolved Upstream Provider Connectivity Issues - IST

We have identified intermittent connectivity issues with our upstream provider in Istanbul data center. Traffic is being rerouted through an alternate data center in the region. Customers may encounter some latency for the duration of time that the reroute is in place.

Resolved Notification email - inaccurate Email subject

We have identified an issue with one of our notification email templates, that results in an inaccurate Email subject. Our teams are actively investigating and working to resolve it.

Resolved Management Console DNS issues

We have discovered a potential service degradation with DNS service in some regions, affecting access to our Management Console. . Technical teams are investigating. Further updates to follow.

Resolved Imperva Management Console Service Impact Detected

We have discovered a potential service degradation, affecting Imperva Management Console. Some customers may experience login slowness and login failure. Technical teams are investigating. Further updates to follow.

Resolved Mobile Application Service Impact Detected

We have discovered a potential service degradation, affecting mobile application users. Some users might experience technical issues while trying to log in to the application. Our teams are currently investigating. Further updates to follow.

Resolved Functionality Issue - Imperva Management Console

We are currently investigating this issue.

Resolved DNS Tab visibility issues in Classic UI

We have discovered a potential service degradation, affecting DNS Tab visibility in Classic UI. Technical teams are investigating. Further updates to follow.

Resolved PTR queries fail for some customers.

Issue has been identified. Relevant teams are working to implement fix at the moment. Incident: DNS pointer added for IPP customers are not resolving Current Status: Investigating Impacted Regions: Global Issues reported with PTR queries. currently being investigated by appropriate teams. Updates will follow soon. If users are not using PTR queries, they will not be impacted

Resolved Essential Maintenance on the Imperva data center in Santiago, Chile

Imperva's upstream provider will be performing emergency maintenance that will affect Imperva's data center in Santiago, Chile. The maintenance will be performed on Wednesday, February 10th, 2021 at 01:00 UTC. We expect to complete the maintenance by Wednesday, February 10th, 2021 at 08:00 UTC. During this time, traffic will be rerouted to the closest data center, with no expected interruption of service. Infrastructure Protection customers should route traffic to the secondary data center.