Outage in Imperva

Imperva Management Portal Cloud WAF Dashboard Issue

Resolved Minor
April 11, 2023 - Started over 2 years ago - Lasted 2 days
Official incident page

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Outage Details

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Management Portal UI
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/13/2023 01:28PM

Service levels have been restored and the Cloud WAF Dashboards in the Imperva Management Portal have remained responsive and correctly displaying data and no data has been lost during this event. At this time this incident is being considered resolved. We apologize for any inconvenience this issue may have caused.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING over 2 years ago - at 04/11/2023 01:57PM

Technical teams have performed remedial actions for the Cloud WAF Dashboards. No data was lost during this event. However, due to the issue, the Imperva management dashboards are in a synchronization process that will take up to 24 hours to be completed.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED over 2 years ago - at 04/11/2023 01:02PM

We have identified the source of the service degradation affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING over 2 years ago - at 04/11/2023 12:19PM

We are continuing to investigate the service degradation affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING over 2 years ago - at 04/11/2023 11:38AM

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Cloud WAF Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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