Outage in Imperva

[INC-918] Imperva Management Portal Dashboard Issue

Resolved Minor
October 08, 2025 - Started 28 days ago - Lasted about 7 hours
Official incident page

Incident Report

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow. The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service. In the event of a service disruption, the update will include potential impacts to any affected region.
Components affected
Imperva Management Portal UI

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 10/08/2025 06:18PM

The incident has been resolved and normal service levels have been restored for the Dashboards on the Imperva Management Portal.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

MONITORING 28 days ago - at 10/08/2025 05:36PM

Technical teams have performed remedial actions and the dashboard on the Dashboards are now correctly displaying data. No data has been lost during this event. Technical teams will continue monitoring the system. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

IDENTIFIED 28 days ago - at 10/08/2025 12:43PM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 10/08/2025 11:46AM

We have identified the source of the service degradation affecting the Imperva Management Portal. One or more dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

INVESTIGATING 28 days ago - at 10/08/2025 11:44AM

We have discovered a potential service degradation, affecting the Imperva Management Portal. One or more Dashboards are not responding or returning errors. Customer domains are still fully protected at this time. Technical teams are investigating. Further updates to follow.

The status updates are an integral part of proactive monitoring and transparent communication about the status of our cloud services. Imperva investigates and attributes a status to all detected events that may or may not affect availability of the service.

In the event of a service disruption, the update will include potential impacts to any affected region.

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