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The issue is resolved. RISE users should now be able to log in successfully to the platform.
Our team confirmed all operation is back to normal.
The fix has been applied to the RISE production environment. We are monitoring the issue and performing a fix verification.
Our Infrastructure Team helped to restart the postgres database, users should be able to login now. We are monitoring the system.
Our Engineering Team has identified the issue and is actively working on a fix.
Our Engineering Team is investigating an issue with RISE. At this time, users may experience unable to log in to the platform.
We apologize for the inconvenience. We will share an update once we have more information.
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