Outage in Instaclustr

Customer notifications not being sent

Resolved Minor
January 04, 2023 - Started over 1 year ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently unable to send email notifications to Instaclustr customers. This is the result of an issue with one of our providers, and we are monitoring the situation. Customer cluster operations and support are unaffected, but any operations which require the use of email are currently impacted - including password resets and creating new accounts.
Components affected
Instaclustr Management Console
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 01/05/2023 03:12AM

This incident has been resolved.

MONITORING over 1 year ago - at 01/05/2023 01:50AM

Our provider is continuing to work on the problem. We will continue to provide updates.

MONITORING over 1 year ago - at 01/05/2023 12:10AM

Our provider is working to resolve the problem. We will continue to provide updates.

MONITORING over 1 year ago - at 01/04/2023 11:06PM

We are currently unable to send email notifications to Instaclustr customers. This is the result of an issue with one of our providers, and we are monitoring the situation. Customer cluster operations and support are unaffected, but any operations which require the use of email are currently impacted - including password resets and creating new accounts.

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