Outage in iQmetrix

Invalid Sasktel $10 ePins

Resolved Minor
December 14, 2023 - Started 5 months ago - Lasted 37 minutes
Official incident page

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Outage Details

Our ePin vendor has identified an issue with the current batch of $10 Sasktel ePins. Attempting to redeem pins in Astra gives the error "Topup failed: pin error" Other ePin carriers/denominations are not affected. We recommend pausing selling $10 Sasktel ePins until this issue is resolved.
Components affected
iQmetrix Partner Integrations
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/14/2023 10:12PM

Our vendor has confirmed the issue is resolved. New invoices with $10 Sasktel ePins will be redeemable.

IDENTIFIED 5 months ago - at 12/14/2023 09:43PM

Our ePin vendor has identified an issue with the current batch of $10 Sasktel ePins. Attempting to redeem pins in Astra gives the error "Topup failed: pin error" Other ePin carriers/denominations are not affected. We recommend pausing selling $10 Sasktel ePins until this issue is resolved.

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