Outage in Jumio

2023-12-14 Arabic and Greek language extraction issue

Resolved Minor
December 15, 2023 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are investigating a problem related to the extraction of Arabic and Greek languages from ID documents. While ID document processing is ongoing, extraction for these languages is currently not functioning. Our engineering team is actively working to resolve the issue. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification Processing Jumio Identity Verification Processing Jumio Identity Verification Processing
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 12/15/2023 01:46AM

We are pleased to inform you that the issue has been resolved.

We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again. We appreciate your patience.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

IDENTIFIED 5 months ago - at 12/15/2023 01:18AM

We've identified the issue and a fix is being implemented.

INVESTIGATING 5 months ago - at 12/15/2023 12:18AM

We are investigating a problem related to the extraction of Arabic and Greek languages from ID documents. While ID document processing is ongoing, extraction for these languages is currently not functioning.

Our engineering team is actively working to resolve the issue.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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