Is Jumio Down?
Jumio status is operational
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IsDown continuously monitor the official Jumio status page for ongoing outages. Check the stats for the latest 30 days and a list of the last Jumio outages.
Stats for Jumio outages in the last 30 days
Number of Outages
2
Average Downtime
117 mins
Total Downtime
234 mins
Since last incident
8 days
Users reports for Jumio in the last 12 hours
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Get access to historical data and Jumio's lastest outages
Minor · 7 days ago · lasted about 3 hours
2023-05-26 Service Instability with Liveness capability service for V3/KYX
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our Identity Verification service affecting all our DCs. We currently are aware that the Liveness Capability is currently resulting in a "WARNING" with a "BAD_QUALITY" label for all API transactions involving Identity verification. We know this is customer-impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Minor · 8 days ago · lasted about 1 hour
2023-05-25 : Service Instability with fraud detection Face Lookup (1 to many) service
Identity Verification transactions are being processed normally; however, we have identified an instability with our fraud detection Face Lookup (1 to many) service. Jumio engineering team is actively working to restore the service. We will share further updates soon.
Minor · 6 months ago · lasted about 1 hour
2022-12-19 : Delay in Processing Identity Verification Transactions (U.S)
We are currently experiencing a delay in processing on US data center for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Minor · 6 months ago · lasted about 1 hour
2022-11-29 : Increased rejection rate for Brazilian documents (US DC)
We’re currently investigating an issue with our KYX Identity Verification service where you may experience increased rejection rate with Brazilian documents. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Minor · 6 months ago · lasted 39 minutes
2022-11-25 Service Instability with Identity verification Web Client (U.S./EU/SGP)
We’re really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The liveness step will show 'please wait' message. The issue is affecting the accounts where the domain name prefix is not defined. We would request to perform the following steps in your Jumio portal account if the domain name prefix is currently not defined. 1. Go to Settings => Identity Verification =>Application Settings. 2. Specify a subdomain in the "Domain name prefix" field, click on save, and click on the "submit" button when it asks the authorise the action. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com
Minor · 7 months ago · lasted about 3 hours
2022-11-10 : Service Instability with Identity Verification (US Data Center)
We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service. Users are experiencing difficulties while capturing their faces. Please know that our engineering and operations teams are actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Minor · 9 months ago · lasted 37 minutes
2022-08-25 Intermittent issues for Web liveness service.
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent issue with our Web liveness service in the U.S./EU/SGP Data centers, initial investigations indicate that only iFrame implementations may be affected. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Minor · 10 months ago · lasted about 1 hour
2022-08-19 Service Instability with Web Client (Instant Feedback)
We're really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The Web client would not allow retry option (instant feedback) while capturing the document images. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
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Frequently Asked Questions
- Is Jumio down right now? What is Jumio current status?
- Jumio seems to be up and running. We've updated the status 1 minute ago.
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- Jumio is up and running now. In the last 24 hours there was 0 outages.
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