Don't miss when your services are down. Instant notifications in email, Slack, or Discord when a service is experiencing problems. Access to critical metrics and historical data for each of your services. Everything in one place.
Resolved Minor 2022-04-09 Delay in Processing Identity Verification Transactions (U.S./EU/SGP)
We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Resolved Minor 2022-04-01 Server Incident in US Datacenter
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent instability with the U.S. data center. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Resolved Minor 2022-02-22 Delay in Processing Identity Verification Transactions (U.S./EU/ SGP)
We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Resolved Minor 2022-01-26: Customer Portal Login issue (US DC)
The incident has been resolved and the customer portal is now available. Please find the timeline of the incident: Start Time - 2022-01-26 11:07 (GMT) End Time - 2022-01-26 11:51 (GMT) -------------------------------------------------------------------------------------------------------------------- We’re currently investigating a service interruption where you may face issues while logging in to the customer portal (US DC). We apologize for any inconvenience and will post another update as soon as we learn more.
Resolved Minor 2022-01-09 Delay in Processing Document Verification Transactions (U.S./EU/SGP)
We are currently experiencing a delay in processing on US, SGP & EU data centers for Document Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
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