Is Jumio Down?
Jumio status is operational
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Jumio problems reported by users
This chart provides user-reported problems for Jumio in the last 12 hours. It's a collection of user reports from different sources.
Latest Jumio Outages
We continuously monitor the official Jumio status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Jumio outages and possible affected you.
Minor Resolved · about 1 month ago · lasted about 1 hour
2022-12-19 : Delay in Processing Identity Verification Transactions (U.S)
We are currently experiencing a delay in processing on US data center for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Minor Resolved · about 2 months ago · lasted about 1 hour
2022-11-29 : Increased rejection rate for Brazilian documents (US DC)
We’re currently investigating an issue with our KYX Identity Verification service where you may experience increased rejection rate with Brazilian documents. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
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Minor Resolved · 2 months ago · lasted 39 minutes
2022-11-25 Service Instability with Identity verification Web Client (U.S./EU/SGP)
We’re really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The liveness step will show 'please wait' message. The issue is affecting the accounts where the domain name prefix is not defined. We would request to perform the following steps in your Jumio portal account if the domain name prefix is currently not defined. 1. Go to Settings => Identity Verification =>Application Settings. 2. Specify a subdomain in the "Domain name prefix" field, click on save, and click on the "submit" button when it asks the authorise the action. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Minor Resolved · 3 months ago · lasted about 3 hours
2022-11-10 : Service Instability with Identity Verification (US Data Center)
We’re really sorry to be holding you up today. We have identified an instability with our Identity Verification service. Users are experiencing difficulties while capturing their faces. Please know that our engineering and operations teams are actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Minor Resolved · 5 months ago · lasted 37 minutes
2022-08-25 Intermittent issues for Web liveness service.
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent issue with our Web liveness service in the U.S./EU/SGP Data centers, initial investigations indicate that only iFrame implementations may be affected. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Minor Resolved · 5 months ago · lasted about 1 hour
2022-08-19 Service Instability with Web Client (Instant Feedback)
We're really sorry to be holding you up today. Please know that we have identified an instability with our Identity Verification Web client services. The Web client would not allow retry option (instant feedback) while capturing the document images. Our engineering team is actively working to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Major Resolved · 6 months ago · lasted about 6 hours
2022-08-04 Service Instability with KYX transactions
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an instability with our KYX service due to which the transactions remain in a pending state in all data centers. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Jumio Components Status
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Frequently Asked Questions
- Is Jumio down right now? What is Jumio current status?
- Jumio seems to be up and running. We've updated the status 3 minutes ago.
- Was Jumio down today?
- Jumio is up and running now. In the last 24 hours there was 0 outages.
- I'm having issues with Jumio, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- Check on the top of the page if there are any reported problems by other users.
- Having problems with Jumio and need support?
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- Reach out to their Twitter account.
- Find their support at their official website.
- Find their support contact at their official status page.
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