Monitor Jumio status and all your services in one dashboard
Don't miss when your services are down. Instant notifications in email, Slack, or Discord when a service is experiencing problems. Access to critical metrics and historical data for each of your services. Everything in one place.
Jumio Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 0
- Incidents in the last 30 days
- Reports in the last 12 hours
- 46
- days since last incident
Resolved Minor 2022-04-09 Delay in Processing Identity Verification Transactions (U.S./EU/SGP)
We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Resolved Minor 2022-04-01 Server Incident in US Datacenter
We’re really sorry to be holding you up today! Please know our engineering and operations teams are working hard to get everything up and running. We have identified an intermittent instability with the U.S. data center. We know this is customer impacting so we are working on it urgently. If you have any questions, please contact Jumio Support at https://support.jumio.com or [email protected]
Resolved Minor 2022-02-22 Delay in Processing Identity Verification Transactions (U.S./EU/ SGP)
We are currently experiencing a delay in processing on US, EU & SGP data centers for Identity Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Resolved Minor 2022-01-26: Customer Portal Login issue (US DC)
The incident has been resolved and the customer portal is now available. Please find the timeline of the incident: Start Time - 2022-01-26 11:07 (GMT) End Time - 2022-01-26 11:51 (GMT) -------------------------------------------------------------------------------------------------------------------- We’re currently investigating a service interruption where you may face issues while logging in to the customer portal (US DC). We apologize for any inconvenience and will post another update as soon as we learn more.
Resolved Minor 2022-01-09 Delay in Processing Document Verification Transactions (U.S./EU/SGP)
We are currently experiencing a delay in processing on US, SGP & EU data centers for Document Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored. Apologies for the inconvenience.
Jumio Components Status
Your team on top of the problems
There will be no more frantic searching for the source of the problem.
All of your service statuses in one location
In one place, you can check the status of all your services. No more going to each of the status pages and managing them individually.
Notifications of incidents in real time
We monitor 24 hours a day, 7 days a week and will notify you if there is an incident. No more wasting time trying to figure out why something isn't working.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Keep track of scheduled maintenance
Keep track of scheduled maintenance. Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.
Set the notification level for each service
Configure which notifications you want to receive from each service. You can choose to receive notifications for all incidents, only critical incidents, or just display them on the dashboard.
Integrate with your current workflows
Using Zapier or Webhooks, you can easily integrate notifications into your processes.
Receive a Weekly Digest
Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.
Multiple Profiles
Create one profile for each of your teams. One Dashboard and specific Notifications rules for each team.
Only receive notifications for specific components
Filter notifications by service components. You can opt to receive notifications only when a specific component is affected.
Start monitoring
all your essential services
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
There are 1618 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
Frequently Asked Questions
- Is Jumio down today?
- Jumio seems to be up and running. We've updated the status 2 minutes ago.
- I'm having issues with Jumio, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Jumio is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you a notification in real-time when Jumio has issues.
- Why use IsDown?
- We want to keep you updated on the status of the services that impact your company. You can setup a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- We are missing some important service?
- Contact us, and we'll add it ASAP.
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Increase the productivity and efficiency of your team. When you enable monitoring for your services, you will receive real-time alerts and messages when your services are unavailable.
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