Outage in Jumio

2025-06-02 Delay in Processing ID Verification Transactions (U.S ,EU,SGP)

Resolved Minor
June 03, 2025 - Started 5 months ago - Lasted 37 minutes
Official incident page

Incident Report

We are currently experiencing a delay in processing on U.S ,EU,SGP data centers for ID Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Components affected
Jumio Identity Verification Web Jumio performNetverify API Jumio Identity Verification SDK Jumio Identity Verification Web Jumio Identity Verification Web Jumio performNetverify API Jumio performNetverify API Jumio Identity Verification SDK Jumio Identity Verification SDK

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 06/03/2025 02:05AM

We experienced a temporary service instability in our US Data Center from 22.30 June 2nd UTC to 1:19 June 3rd UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses .
The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

MONITORING 5 months ago - at 06/03/2025 01:31AM

We are currently experiencing a delay in processing on U.S ,EU,SGP data centers for ID Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

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2025-07-08 Delay in Processing Identity Verification Transactions in US Datacenter - 4 months ago

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