Outage in Jumio

2025-06-02 Delay in Processing ID Verification Transactions (U.S ,EU,SGP)

Resolved Minor
June 03, 2025 - Started 20 days ago - Lasted 37 minutes
Official incident page

Need to monitor Jumio outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Jumio, and never miss an outage again.
Start Free Trial

Outage Details

We are currently experiencing a delay in processing on U.S ,EU,SGP data centers for ID Verification transactions. NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.
Components affected
Jumio Identity Verification Web Jumio performNetverify API Jumio Identity Verification SDK Jumio Identity Verification Web Jumio Identity Verification Web Jumio performNetverify API Jumio performNetverify API Jumio Identity Verification SDK Jumio Identity Verification SDK
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 06/03/2025 02:05AM

We experienced a temporary service instability in our US Data Center from 22.30 June 2nd UTC to 1:19 June 3rd UTC, which may have impacted the availability of the Retrieval API service and cause delay on Callback responses .
The issue has been fully resolved, and we are taking proactive steps to prevent future occurrences. We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

MONITORING 20 days ago - at 06/03/2025 01:31AM

We are currently experiencing a delay in processing on U.S ,EU,SGP data centers for ID Verification transactions.
NOTE: All services remain functional at this time, and we will send you another notification when the service is fully restored.

Latest Jumio outages

2025-06-16 - Service Instability for Identity Verification & Authentication - (All DC) - 6 days ago
Delay in Processing Identity Verification Transactions in EU DC - 3 months ago
Delay in Processing Identity Verification Transactions - 4 months ago
Delay in Processing Identity Verification Transactions - 5 months ago
2025-01-15 - Delay in Processing Identity Verification Transactions (EU) - 5 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook