Outage in Jumio

2023-11-15 Service Instability - EU DC

Resolved Minor
November 15, 2023 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have detected an instability in our EU Data Center, which may lead to issues for customers accessing the portal, initiating transactions, completing the user journey, and receiving transaction results. Please know our engineering and operations teams are working hard to get everything up and running. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Customer Portal Jumio Fastfill API Jumio performNetverify API Jumio Screening Service Jumio Identity Verification Processing Jumio Document Verification Processing Jumio Identity Verification Web Jumio Identity Verification Retrieval API Jumio Identity Verification SDK Jumio Netverify Callback Jumio Document Verification
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 11/15/2023 05:42PM

We are pleased to report that the recent instability has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused.

Our engineering team has diligently addressed the matter to prevent a recurrence. Your patience during this time is greatly appreciated.

Incident Timeline:

Issue Initiated: 16:28 UTC
Issue Resolved: 16:42 UTC

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

MONITORING 6 months ago - at 11/15/2023 05:00PM

All services seem to be operational, and we are actively monitoring the situation. We will provide you with updates on the status shortly.

We appreciate your patience as our team works to resolve the issue.If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

IDENTIFIED 6 months ago - at 11/15/2023 04:57PM

We have detected an instability in our EU Data Center, which may lead to issues for customers accessing the portal, initiating transactions, completing the user journey, and receiving transaction results. Please know our engineering and operations teams are working hard to get everything up and running.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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