Outage in Jumio

2024-02-07 Service Instability - Liveness images URLs not returned in Retrieval API and Callback

Resolved Minor
February 07, 2024 - Started 3 months ago - Lasted 36 minutes
Official incident page

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Outage Details

We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual. We know this is customer impacting so we are working on it urgently. The issue started during this time: 2024-02-07 10:30 AM UTC If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio Identity Verification SDK Jumio Identity Verification SDK Jumio Identity Verification Web Jumio Identity Verification Processing Jumio Identity Verification Callback Jumio Identity Verification Retrieval API Jumio Identity Verification Retrieval API Jumio Identity Verification SDK Jumio Identity Verification Callback Jumio Netverify Callback Jumio Identity Verification Processing Jumio Identity Verification Web
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/07/2024 02:45PM

We are pleased to inform you that the issue has been resolved as of 2024-02-07 02:17 PM UTC. We genuinely apologize for the inconvenience we caused. Our engineering staff has taken great care to make sure that the cause of this issue does not occur again.

We appreciate your patience. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

INVESTIGATING 3 months ago - at 02/07/2024 02:10PM

We have identified an issue with our Identity Verification in all data centers where currently no liveness images are returned in our Retrieval API. Please note that this is not impacting the user journey or liveness decision. Transactions can be completed as usual.

We know this is customer impacting so we are working on it urgently.

The issue started during this time: 2024-02-07 10:30 AM UTC

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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