Outage in Jumio

2024-01-25 Service Instability - SGP DC

Resolved Minor
January 25, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re currently investigating the cause of our service interruption which includes all services on our SGP Data Center that have been unavailable between: 2023-01-25 13:48 UTC to 14:12 UTC. The only services that were available during the outage were the API Channel & Customer Portal. Description: At 13:48 UTC on 2024-01-25, we discovered an instability in our SGP DC. At 14:12 UTC on 2024-01-25, Services became available, but we have them under monitoring. We appreciate your patience during the incident. If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.
Components affected
Jumio performNetverify API Jumio Identity Verification Retrieval API Jumio Screening Service Jumio Fastfill API Jumio Identity Verification Processing Jumio Identity Verification SDK Jumio Identity Verification Callback Jumio Document Verification Processing Jumio Identity Verification Web Jumio Customer Portal Jumio Document Verification
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 01/25/2024 03:12PM

After careful monitoring, we are pleased to inform you that the recent instability has been resolved, and all our services are now fully restored. We sincerely apologize for any inconvenience caused. Our engineering team has diligently addressed the matter to prevent a recurrence.

If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

MONITORING 3 months ago - at 01/25/2024 02:29PM

We’re currently investigating the cause of our service interruption which includes all services on our SGP Data Center that have been unavailable between: 2023-01-25 13:48 UTC to 14:12 UTC. The only services that were available during the outage were the API Channel & Customer Portal.

Description:
At 13:48 UTC on 2024-01-25, we discovered an instability in our SGP DC.
At 14:12 UTC on 2024-01-25, Services became available, but we have them under monitoring.

We appreciate your patience during the incident.
If you have any questions, please contact Jumio Support at https://support.jumio.com or support@jumio.com.

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