Outage in Kalix EMR

Tentative Appointments list not showing

Resolved Minor
September 21, 2023 - Started over 1 year ago - Lasted about 15 hours
Official incident page

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Outage Details

Pending tentative appointments are not showing up in the calendar, and it seems like this is due to a change to how the database handles a specific filter. This filter is only used for tentative appointments, so this should not be an issue for other areas in Kalix, and tentative appointments are still visible in the calendar. We are working on a fix/workaround now.
Components affected
Kalix EMR Kalix Platform
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/22/2023 06:29AM

There does not seem to be any additional ongoing problems with these tentative appointment queries, so we will be resolving this issue.

MONITORING over 1 year ago - at 09/21/2023 05:46PM

A second fix has been pushed up which should also filter out older appointments that were incorrectly showing up as tentative. We are currently monitoring for any additional problems.

INVESTIGATING over 1 year ago - at 09/21/2023 05:14PM

It looks like our update to the query wasn't quite 100% as we do have reports of old tentative appointments showing up on some accounts. We are currently investigating this issue and hope to have a fix for this shortly. If your account is currently experiencing additional tentative appointments showing up, please contact us on support@kalixhealth.com

MONITORING over 1 year ago - at 09/21/2023 04:56PM

A fix has been pushed up to fix up the queries related to the tentative appointment search, and these seem to be coming up correctly. We will be monitoring Kalix to see if there are any related issues.

INVESTIGATING over 1 year ago - at 09/21/2023 03:58PM

Pending tentative appointments are not showing up in the calendar, and it seems like this is due to a change to how the database handles a specific filter. This filter is only used for tentative appointments, so this should not be an issue for other areas in Kalix, and tentative appointments are still visible in the calendar. We are working on a fix/workaround now.

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