Outage in Kalix EMR
Fullscript Integration
Resolved Minor
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Outage Details
Components affected
Kalix EMR Kalix PlatformLatest Updates ( sorted recent to last )
This incident has been resolved on Fullscript's side, and the Fullscript integration can be used again. The underlying cause of the issue is that Kalix's servers were blocked by IP addresses, even though we have previously provided our IP addresses, and they have not changed.
Due to the nature of the blocking, it looked like the Fullscript authentication was dropped from Kalix's perspective, so this would have caused the Fullscript accounts to be disconnected in Kalix in response. Fullscript accounts will need to be reconnected on the 'My Organization' -> 'Account Settings' -> 'Integrations' page. If individual clinicians had Fullscript connected, it can be reconnected against the 'My Organization' -> 'My Details' -> 'Integrations' page.
We are continuing to investigate this issue.
The Fullscript integration is currently unavailable. Customers' Fullscript accounts for Kalix are disconnecting and will not connect again, so the functionality is not currently usable. The issue is on the Fullscript side, and they are currently investigating the cause.
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