Outage in Kalix EMR

Fullscript Integration

Resolved Minor
July 18, 2024 - Started 10 months ago - Lasted about 11 hours
Official incident page

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Outage Details

The Fullscript integration is currently unavailable. Customers' Fullscript accounts for Kalix are disconnecting and will not connect again, so the functionality is not currently usable. The issue is on the Fullscript side, and they are currently investigating the cause.
Components affected
Kalix EMR Kalix Platform
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/19/2024 07:44AM

This incident has been resolved on Fullscript's side, and the Fullscript integration can be used again. The underlying cause of the issue is that Kalix's servers were blocked by IP addresses, even though we have previously provided our IP addresses, and they have not changed.

Due to the nature of the blocking, it looked like the Fullscript authentication was dropped from Kalix's perspective, so this would have caused the Fullscript accounts to be disconnected in Kalix in response. Fullscript accounts will need to be reconnected on the 'My Organization' -> 'Account Settings' -> 'Integrations' page. If individual clinicians had Fullscript connected, it can be reconnected against the 'My Organization' -> 'My Details' -> 'Integrations' page.

INVESTIGATING 10 months ago - at 07/18/2024 09:02PM

We are continuing to investigate this issue.

INVESTIGATING 10 months ago - at 07/18/2024 09:00PM

The Fullscript integration is currently unavailable. Customers' Fullscript accounts for Kalix are disconnecting and will not connect again, so the functionality is not currently usable. The issue is on the Fullscript side, and they are currently investigating the cause.

Latest Kalix EMR outages

Document indexing - about 1 month ago
Fullscript Disconnecting - 12 months ago
Timeouts on Kalix - about 1 year ago
Loading issue - about 1 year ago

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