Outage in Kalix EMR

Document indexing

Resolved Major
March 23, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

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Outage Details

Documents will not show up on the 'Documents' -> 'Saved Documents' page and against clients, and there will also be an error shown. This is related to a database update (there was an update on how documents are ordered, which requires updated 'indexes'). The indexes are currently being built on top of the documents - they are currently 20% complete so it may take a little while longer. Once the indexes are complete, document searches will complete successfully. All other features of Kalix are working normally. We will update this incident with progress on the indexes and when the update is complete.
Components affected
Kalix EMR Kalix Platform
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/23/2025 12:58PM

We have rolled back the search to a previous version, so it can use our previous index. We we wait until the new index is built before using the new search.

MONITORING about 1 month ago - at 03/23/2025 11:17AM

Documents will not show up on the 'Documents' -> 'Saved Documents' page and against clients, and there will also be an error shown.

This is related to a database update (there was an update on how documents are ordered, which requires updated 'indexes'). The indexes are currently being built on top of the documents - they are currently 20% complete so it may take a little while longer. Once the indexes are complete, document searches will complete successfully.

All other features of Kalix are working normally.

We will update this incident with progress on the indexes and when the update is complete.

Latest Kalix EMR outages

Fullscript Integration - 10 months ago
Fullscript Disconnecting - 12 months ago
Timeouts on Kalix - about 1 year ago
Loading issue - about 1 year ago

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