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Outage in Kalix EMR

Notification and Queue delays

Resolved Minor
March 23, 2026 - Started 23 days ago - Lasted about 10 hours
Official incident page

Incident Report

Notifications are currently not working and the queue is delayed. This means that messages will take a while to send, outgoing batches will be pending, and other fields may take a while to update. These will eventually be processed, but it will take some time until the queue is cleared. This issue is also affecting notifications, so if you want to see unread notifications, check the 'Messaging' -> 'Inbox' page directly.
Components affected
Kalix EMR Kalix Platform

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Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 03/24/2026 05:00AM

We will continue to monitor the platform to ensure that the queue will not get saturated tomorrow.

MONITORING 22 days ago - at 03/24/2026 12:09AM

The queue has fully drained, so most of the functionality should be as normal in Kalix.

We are still analyzing the usage and making improvements to the performance of the site.

MONITORING 23 days ago - at 03/23/2026 10:12PM

The queue is currently draining, so functionality should start to restore. Previously queued items will be processed first, and the delay of new tasks will start to shorten.

IDENTIFIED 23 days ago - at 03/23/2026 08:44PM

We are currently working on some database indexes to help fix up the queue (and make Kalix faster too). This process is slow though, as we identify the correct indexes to use.

Please note that incoming SMS are handled in the queue, so will also be delayed.

IDENTIFIED 23 days ago - at 03/23/2026 06:59PM

If you are seeing an error when trying to load the 'Messaging' -> 'Inbox' page, try to change the filter to 'Last 6 Months' or 'Last Month' to reduce the amount of data that needs to load.

IDENTIFIED 23 days ago - at 03/23/2026 06:47PM

Notifications are currently not working and the queue is delayed. This means that messages will take a while to send, outgoing batches will be pending, and other fields may take a while to update. These will eventually be processed, but it will take some time until the queue is cleared.

This issue is also affecting notifications, so if you want to see unread notifications, check the 'Messaging' -> 'Inbox' page directly.

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