Outage in Kaltura

Caption Delays

Resolved Minor
December 02, 2022 - Started over 2 years ago - Lasted 19 days
Official incident page

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Outage Details

What is the Issue: Users may experience delays with processing closed captions. Current Status: Our team is investigating an issue with closed captions and working to resolve it as quickly as possible. What to Expect: The next update will be posted within 1 hour.
Components affected
Kaltura Processing Speed
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/21/2022 10:44AM

This incident has been resolved.

MONITORING over 2 years ago - at 12/05/2022 12:39PM

What was the Issue: Users may have experienced delays with processing closed captions.

Current Status: The Caption vendor identified the root cause of the issue, the failure mainly happened with YouTube Captions due to recent changes. The Caption Vendor confirmed that the issue was resolved after they deployed a hotfix earlier this morning, the process and the caption flow are back to working normally, and we have tested some requests to monitor the results.

At this stage, our team started to re-generate all the failed captions requests since Dec 1st, the process is already in progress and will take a few hours to complete the re-generate of all tasks.

What to Expect Next: The issue is resolved, we will keep monitoring the caption flow during the next few hours.

IDENTIFIED over 2 years ago - at 12/04/2022 05:54PM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: The vendor confirmed that the process and the caption flow is back to work normally, and we have tested some requests to monitor the results.
At this stage, our engineering team is working with the vendor to re-generate the failed requests since Dec 1st.

Next update regarding the re-generate process status will be posted by the end of the day (EST) Monday Dec 5th

INVESTIGATING over 2 years ago - at 12/04/2022 05:07AM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in upcoming hours.

INVESTIGATING over 2 years ago - at 12/03/2022 08:05AM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in next coming hours.

INVESTIGATING over 2 years ago - at 12/03/2022 04:47AM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

INVESTIGATING over 2 years ago - at 12/03/2022 02:46AM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

INVESTIGATING over 2 years ago - at 12/03/2022 12:34AM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is currently investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

INVESTIGATING over 2 years ago - at 12/02/2022 10:36PM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is currently investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 2 hours.

INVESTIGATING over 2 years ago - at 12/02/2022 09:36PM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Vendor's Engineering team is investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 1 hour.

INVESTIGATING over 2 years ago - at 12/02/2022 08:34PM

What is the Issue: Users may experience delays with processing closed captions.

Current status- Vendor's Engineering team is in the progress of investigating this issue and analyzing the captions delay.

What to Expect: The next update will be provided in 1 hour.

INVESTIGATING over 2 years ago - at 12/02/2022 07:33PM

What is the Issue: Users may experience delays with processing closed captions.

Current Status: Our team is investigating an issue with closed captions and working to resolve it as quickly as possible.

What to Expect: The next update will be posted within 1 hour.

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