Outage in Kaltura

Caption Delays

Resolved Minor
December 02, 2022 - 2 months ago - Lasted 19 days
Official incident page
Components affected
Kaltura Processing Speed
Latest Kaltura outages
Kaltura Services Issue - 13 days ago
API and Playback issue - 26 days ago
Upload Performance Issue - about 2 months ago

Details

What is the Issue: Users may experience delays with processing closed captions. Current Status: Our team is investigating an issue with closed captions and working to resolve it as quickly as possible. What to Expect: The next update will be posted within 1 hour.
Updates ( sorted recent to last )
RESOLVED at 12/21/2022 10:44AM

This incident has been resolved.

MONITORING at 12/05/2022 12:39PM

What was the Issue: Users may have experienced delays with processing closed captions. Current Status: The Caption vendor identified the root cause of the issue, the failure mainly happened with YouTube Captions due to recent changes. The Caption Vendor confirmed that the issue was resolved after they deployed a hotfix earlier this morning, the process and the caption flow are back to working normally, and we have tested some requests to monitor the results. At this stage, our team started to re-generate all the failed captions requests since Dec 1st, the process is already in progress and will take a few hours to complete the re-generate of all tasks. What to Expect Next: The issue is resolved, we will keep monitoring the caption flow during the next few hours.

IDENTIFIED at 12/04/2022 05:54PM

What is the Issue: Users may experience delays with processing closed captions. Current Status: The vendor confirmed that the process and the caption flow is back to work normally, and we have tested some requests to monitor the results. At this stage, our engineering team is working with the vendor to re-generate the failed requests since Dec 1st. Next update regarding the re-generate process status will be posted by the end of the day (EST) Monday Dec 5th

INVESTIGATING at 12/04/2022 05:07AM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in upcoming hours.

INVESTIGATING at 12/03/2022 08:05AM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in next coming hours.

INVESTIGATING at 12/03/2022 04:47AM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in 2 hours.

INVESTIGATING at 12/03/2022 02:46AM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is still investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in 2 hours.

INVESTIGATING at 12/03/2022 12:34AM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is currently investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in 2 hours.

INVESTIGATING at 12/02/2022 10:36PM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is currently investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in 2 hours.

INVESTIGATING at 12/02/2022 09:36PM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Vendor's Engineering team is investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in 1 hour.

INVESTIGATING at 12/02/2022 08:34PM

What is the Issue: Users may experience delays with processing closed captions. Current status- Vendor's Engineering team is in the progress of investigating this issue and analyzing the captions delay. What to Expect: The next update will be provided in 1 hour.

INVESTIGATING at 12/02/2022 07:33PM

What is the Issue: Users may experience delays with processing closed captions. Current Status: Our team is investigating an issue with closed captions and working to resolve it as quickly as possible. What to Expect: The next update will be posted within 1 hour.

Monitor Kaltura and all your third-party dependencies in one place

IsDown is an uptime monitoring solution for your critical business dependencies. Keep tabs on your SaaS and cloud providers in real-time and never miss another outage again. Get instant alerts and stay informed when an incident impacts your operations.

Start free trial

No credit card required · Cancel anytime · 2360 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Monitor all your dependencies in a consistent way.

The Old Way
  • Subscribing to status pages one-by-one
  • Limited notification options
  • Can't monitor only the parts that matter
  • No bird's eye view over all your services
  • Losing time looking for problems elsewhere
  • No access to historical issues and stats
With IsDown
  • Easily subscribe to all status pages
  • Notifications in the tools you already use
  • Monitor only what directly impacts your business
  • Easy access to the status of all your services
  • Outages information where it's needed
  • Historical data of outages for all your providers

IsDown is the missing layer in your monitoring stack

Quickly identify external outages that impact your business. We are monitoring more than 2300 services in real time.

Your team on top of problems

IsDown aggregates the information from the status pages of all your services, making it easy to monitor the health of all your services in one place. Say goodbye to managing each status page individually - our service simplifies the process.

IsDown Dashboard

No more wasting time. Uptime monitoring in real time

Say goodbye to wasting time trying to diagnose issues with your services - our 24/7 monitoring service does the work for you. We'll notify you if there is an incident, so you can focus on other tasks.

Receive alerts in your preferred channels

Our outage monitoring keeps you informed, no matter where you are. Get instant notifications in your email, Slack, Teams, or Discord when an outage is detected, so you can take action quickly.

IsDown Integrations

Easily integrate with your current tools and workflows

Enhance your processes with more information using our integration of Zapier, Webhooks, PagerDuty, and Datadog. Stay notified and in control. Upgrade your operations today.

Avoid notifications clutter

Maximize your control with customizable notifications from each service. Filter by components and severity to only receive the most important updates. Streamline your processes and stay informed with our advanced notification features.

Notify By Components

Multiple dashboards, shareable with the world

Create one dashboard for each of your teams/clients/projects and monitor only the services that each uses. Have a dedicated dashboard with custom notification settings. Easily make your dashboard public and share it with the world.

Multiple Dashboards

Prepare for scheduled maintenances

Never again be caught off guard by unexpected maintenance from your services. A feed of the next scheduled maintenances is available.

Weekly Digest of the services' outages

Every Monday, you'll receive a weekly summary of what happened the previous week as well as the maintenance schedule for the following week.

Integrate with tools you already use and love

The data and notifications you need, in the tools you already use.

Your teams will love it

DevOps & On-Call Teams

You already monitor your internal systems. What about the external services? Monitor the services your business depends on. Don't waste time looking elsewhere when external outages are the cause of issues.

IT Support Teams

Detect external outages before your clients tell you. Anticipate possible issues and make the necessary arrangements. Having proactive communication, builds trust over clients and prevents flow of support tickets.

5 minute setup,
instant value for your team

  1. Step 1 Create an account

    Start with a trial account that will allow you to try and monitor up to 40 services for 14 days.

  2. Step 2 Select your cloud services

    There are 2360 services to choose from and you can start monitoring, and we're adding more every week.

  3. Step 3 Set up notifications

    You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.

  4. Step 4 Done!

    You'll start getting alerts when we detect outages in your external dependencies! No more wasting time looking in the wrong place!

Frequently Asked Questions

Is Kaltura down right now? What is Kaltura current status?
Kaltura seems to be up and running. We've updated the status 6 minutes ago.
Was Kaltura down today?
Kaltura is up and running now. In the last 24 hours there was 0 outages.
I'm having issues with Kaltura, but the status is OK. What's going on?
There are a few things you can try:
  • Check the official status page for more information.
  • Check on the top of the page if there are any reported problems by other users.
Having problems with Kaltura and need support?
Kaltura outage? How can I monitor Kaltura?
Why use IsDown instead of Kaltura status page?
IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. Monitor all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
What happens when I create an IsDown account?
You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service and get notifications.
How can I pay for a subscription?
You can go to the Billing section in your account and choose one of the plans. We have monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
Can I get a refund?
We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
Can't find a service/integration?
Just contact us, and we'll add it ASAP.

Setup in 5 minutes or less

Try it out! How much time you'll save your team, by having the outages information close to them?

  • 14-day free trial
  • No credit card required to start
  • Cancel anytime
  • +2000 services available