Outage in Kaltura

MediaSpace and API degradation

Resolved Minor
September 28, 2023 - Started 7 months ago - Lasted about 13 hours
Official incident page

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Outage Details

What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API. Current status: Our engineering team in progress to investigate the root cause. What to expect next: we will update during the next hour
Components affected
Kaltura MediaSpace
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 09/29/2023 09:58AM

The issue has been resolved, the incident is closed.

MONITORING 7 months ago - at 09/28/2023 10:35PM

Current Status: An issue that intermittently affected access to KMS/KAF has been identified, leading to occasional failures for users trying to access these services. The issue has been resolved, and access to KMS/KAF has returned to normal operation with no reported issues.

What to Expect Next: The issue has been resolved, and ongoing monitoring will be conducted.

INVESTIGATING 7 months ago - at 09/28/2023 09:07PM

We are continuing to investigate this issue.

INVESTIGATING 7 months ago - at 09/28/2023 09:05PM

What is the issue: We are investigating an issue that users might experience slowness or access failure while using MediaSpace (KMS/KAF) or API.

Current status:
Our engineering team in progress to investigate the root cause.

What to expect next:
we will update during the next hour

Latest Kaltura outages

MediaSpace degradation - 8 months ago
MediaSpace Degradation - 9 months ago
Access to support portal - about 1 year ago

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