Outage in Khoros

[Marketing-Analytics] Marketing dashboards are not loading

Resolved Minor
June 14, 2022 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are experiencing an issue with Analytics where Marketing dashboards are not loading. As a result, the agents will not be able to pull the data via Marketing analytics and may observe 'Unable to retrieve data' error while loading the dashboards. We are actively investigating the issue and will keep you updated on the progress.
Components affected
Khoros Social Marketing Analytics
Latest Updates ( sorted recent to last )
MONITORING almost 2 years ago - at 06/14/2022 11:43AM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

INVESTIGATING almost 2 years ago - at 06/14/2022 09:25AM

We continue to investigate the issue and observed that Marketing analytics data is not pulled into the dashboards and side pane as well.
We will keep you posted further when we have more information available.

INVESTIGATING almost 2 years ago - at 06/14/2022 09:03AM

We continue to investigate the issue and will keep you posted with more information when available.

INVESTIGATING almost 2 years ago - at 06/14/2022 08:21AM

We are experiencing an issue with Analytics where Marketing dashboards are not loading. As a result, the agents will not be able to pull the data via Marketing analytics and may observe 'Unable to retrieve data' error while loading the dashboards.
We are actively investigating the issue and will keep you updated on the progress.

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