Resolved [Care] Slowness in responding to posts for AMER region
We are experiencing a performance degradation issue with Care for US customers; as a result, agents may not be able to respond to customer posts. Our Engineering team is working on the issue. We will keep you updated further.
Resolved [Khoros-Care] Slowness while responding to posts
Care Instances are currently experiencing degraded performance. Agents are unable to respond to customer posts. Our Engineering team is working on the issue on Priority. We shall keep you updated on the progress of the resolution.
Resolved [Marketing - Social Inbox] Performance degradation
We are experiencing performance degradation in Social Inbox. Our engineering team is investigating the issue and work to restore service as quickly as possible. We will update you soon when we have more updates.
Resolved [Khoros-Marketing] Degraded Performance
Facebook & Instagram are currently experiencing issues - as such, importing content, publishing, and reply functionality may intermittently work.
Resolved [Khoros-Care] Degraded Performance
Facebook & Instagram are currently experiencing issues - as such, ingesting content and reply functionality may intermittently work.
Resolved [Marketing-Accounts] Youtube de-authenticating
Our team is investigating de-authenticating Youtube accounts within the Marketing platform in the VPC environment. We will provide additional updates once available.
Resolved [Marketing-Analytics] Missing Facebook Impressions and Reach
Our team has identified that Facebook metrics impression and reach are missing within the calendar side panel metrics and in Analytics. We are actively investigating the underlying cause, and we will provide updates as available.
Resolved [Care] Instance unavailable for APAC Region
Care instance is currently unavailable for the APAC Region. Our Engineering team is aware of the issue and is currently investigating it. We will keep you updated with further information as available.
Resolved [Marketing-Inbox & Analytics] Delay in Twitter content ingestion
We observe an increase in failures of Twitter content ingestion coming from Twitter’s side. As a result, you may experience an issue with Inbox & Analytics in content flow to the Khoros platform. We are tracking the issue, and we will keep you updated when we have more information available.
Resolved [Community Analytics] Metrics unavailable for EMEA customers
We observed that Community Analytics metrics are unavailable for 26th, 27th March for the EMEA customers. Our team has identified an infrastructure problem that caused it, and we will begin data processing soon; ETA for completing this process is 30th March. We will update you when we have further updates available.