This chart provides user-reported problems for Khoros in the last 12 hours. It's a collection of user reports from different sources.
We continuously monitor the official Khoros status page for updates on any ongoing outages. Check the stats for the latest 30 days and a list of the last Khoros outages.
Minor · started 4 days ago
[Marketing-Calendar] Issue with Daylight Saving Time(DST) appearance
We observe an issue with Daylight Saving Time(DST) appearance in the Calendar view in Marketing, where scheduled posts display an hour previous in Calendar compared to actual time; however, it does not impact actual publishing schedule, and publishing is occurring at the scheduled time (not the display time). We are investigating the issue and will keep you updated on the progress.
Major Resolved · 12 days ago · lasted about 2 hours
[Care] Certificate error in Khoros Care
We are experiencing an issue with Khoros Care where a set of customers sees a certificate warning page in the Care platform. We are aware of this and are working on a fix. We will keep you updated on the progress.
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Minor Resolved · 18 days ago · lasted 1 day
[Care-Facebook API] Ingestion delay with FB private messages
We are experiencing intermittent ingestion delays with Facebook messages to Care due to an issue at Meta’s end; it affects only Facebook private messages. We are tracking the progress with the Meta team and will keep you updated when we have more information.
Major Resolved · 18 days ago · lasted about 1 hour
[Marketing] Unable to access Marketing
We are experiencing an issue with Marketing login where a set of customers are affected. As a result, agents may observe 502 errors while accessing Marketing platform. We are actively investigating the issue and will update you on the progress.
Major Resolved · 19 days ago · lasted 1 day
[Care-Agent View] Discrepancies in Agent View UI
A subset of customers are experiencing cases appearing and disappearing in the agent view. We are aware of the issue and are actively investigating, and we will keep you updated on the progress.
Major Resolved · 20 days ago · lasted about 14 hours
[Care-Manage View & Agent View] Intermittent 504 gateway time-outs
We are observing intermittent issues on a subset of customers hosted in the US. As a result, agents are getting 504 Bad Gateway errors. We are actively investigating the issue, and we will keep you updated on the progress.
Minor Resolved · 22 days ago · lasted 2 days
[Care & Flow - Facebook API] Issue in templatized response for FB DMs
We are experiencing performance degradation with Facebook template messages in Care & Flow due to an issue at Meta’s end. As a result, agents may notice failures with template messaging, such as cards, carousels, buttons, etc, via bot responses for FB private conversations(DMs) in Care & Flow. We are tracking the progress with Meta team and will keep you updated when we have more information. Meta Status page Link: https://metastatus.com/messenger
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