Minor November 28, 2023 · lasted 1 day
We are experiencing an issue with custom listening rules for Twitter in Care. As a result, it affects feeds for custom listening rules for APAC & US customers. It is an issue from Twitter side. We ...More details & updates
Minor November 22, 2023 · lasted about 1 hour
We are experiencing performance degradation in Care. As a result, agents may have observed latency in content ingestion and responding to it; it affects only a subset of US-based customers. We are...More details & updates
Minor November 21, 2023 · lasted about 2 hours
We are experiencing performance degradation in Care. As a result, agents may observe delays in ingestion across social channels. We are actively working on the Issue. We will update you as soon as ...More details & updates
Major November 16, 2023 · lasted about 18 hours
We are experiencing an issue with Facebook private messages where users get "internal error" messages while responding to private messages. We see these errors are from Meta's end and await further...More details & updates
We have registered 265 issues and outages in Khoros since we started monitoring on March 27, 2021.
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Major November 15, 2023 · lasted 1 day
We are experiencing an issue with Facebook private messages where users are unable to respond to private messages due to an issue at Meta’s end; it affects only Facebook private messages.More details & updates
Minor November 02, 2023 · lasted 12 days
We are experiencing performance degradation in Care for US customers. As a result, agents may observe slight delays in ingestion across social channels except Brand Messenger and Bot content. We ar...More details & updates
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