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Khoros Latest Stats, Incidents, and Reports
- 0
- Incidents in the last 7 days
- 2
- Incidents in the last 30 days
- Reports in the last 12 hours
Resolved Minor [Care] Performance degradation for US customers
We are experiencing performance degradation with Care for US-based customers. As a result, agents observe delays in content ingestion for all social channels. We are actively investigating the issue, and we will keep you updated on the progress.
Resolved Minor [ Khoros Marketing ] : Scheduled maintenance for DB
Khoros will start scheduled DB maintenance for Experiences, Intelligence and Spotlight at 8:30 PM PST and it may last for 2 hours. Customers may face difficulty in logging in to these platforms.
Resolved Minor [Marketing-Organic Publishing & Social Inbox] Content publish failure
We noticed that some of our Publishing and Social Inbox commenting capabilities are experiencing a failure with “Mark as too old to send” error. Agents may observe this error for random content while publishing, and it is limited to a set of customers. We are actively investigating the issue, and we will keep you updated on the progress.
Resolved Minor [Care & Community] System unavailable for US-hosted customers
We are experiencing an AWS infra issue with Care & Community for US-hosted customers. As a result, Care & Community is unavailable/users can not log in to the system. We will keep you updated on the progress further. You also can track https://status.aws.amazon.com/ for more information.
Resolved Minor [Care & Marketing-Facebook] Intermittent failure with Private posts
We are experiencing intermittent failure in response to the Facebook private messages in Care & Marketing. As a result, agents are getting errors while responding to the private messages, or agents may have to try multiple times to make the response successful. We are partnering with our Facebook contact for the investigation, and we will keep you updated on the progress.
Why use IsDown?
No more running around to find the problem. Be the first to know!
All your services status in one place
Check the status of all your services in one place. No more going to each one of the status pages and manage it one by one.
Real-time notifications on incidents
We monitor 24/7 and will warn when something happens. No more wasting time looking for why something doesn't work.
Notifications in your favorite channel
You can easily get notifications in your email, Slack, or Discord.
Monitor scheduled maintenances
Never be caught off guard again, with unexpected maintenance from your services. Access to a feed of the next scheduled maintenances.
Notification level by service
Set up what notifications you want to get by service. You can choose to receive notifications for all the incidents, only for critical ones, or just have them in the dashboard.
Integrate with your existing workflows
Easily integrate the notifications in your processes with Zapier or Webhooks.
Weekly digest
Every monday get a weekly digest of what happened in the previous week and the schedule maintenances for the next.
Start monitoring
all your essential services
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Step 1 Create an account
Start with a trial account that will allow you to try and monitor up to 30 services for 14 days.
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Step 2 Select your services
There are 1442 services to choose from, and we're adding more every week.
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Step 3 Set up notifications
You can get notifications by email, Slack, and Discord. You can also use Zapier or Webhooks to build your workflows.
FAQ
- Is Khoros down?
- Khoros seems to be up and running. We're updating the status regularly.
- I'm having issues with Khoros, but the status is OK. What's going on?
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There are a few things you can try:
- Check the official status page for more information.
- Check the Twitter account for more information.
- How can I be notified when Khoros is having issues?
- You can subscribe for updates on the official status page or create an account in IsDown. We will send you an email, Slack, or Discord in real-time when Khoros has issues.
- Why IsDown?
- We want to keep you updated on the status of the services that impact your company. You get a notification via email, Slack, or Discord when a service you monitor has issues or when maintenances are scheduled.
- What happens when I create an account?
- You'll have access to a 14-day trial in our Pro plan. You can cancel or delete your account anytime. After 14 days, you'll need to subscribe to continue to use the service.
- How can I pay for a subscription?
- You can go to the Billing section in your account, and choose one of the plan. We've monthly and yearly options. We accept all major credit cards, Apple Pay, and Google Play. We use Stripe for payments.
- Can I get a refund?
- We'll refund your subscription if you cancel it until ten days after the subscription has started. No questions asked.
- You are missing one of the services I use. Can you add it?
- Sure thing! Just contact us, and we'll add it ASAP. Some services are more straightforward to add than others, but we're going to work to find the best solution.
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